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TL 891 - Fault Code 300E - Cannot remove tapes, any ideas? Points on offer!

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jazz_1
Frequent Advisor

TL 891 - Fault Code 300E - Cannot remove tapes, any ideas? Points on offer!

Hi all,

I'm getting this code along with "drive stow error" it says on the front panel, reboot or power down to clear" I've tried both, no luck

cheers!
5 REPLIES
Andrzej Kowalik
Honored Contributor
Solution

Re: TL 891 - Fault Code 300E - Cannot remove tapes, any ideas? Points on offer!

This error mean:
"A problem was encountered while trying to stow a cartridge to a drive. Couldnâ t close the door."
resolution from "maintenance and service guide":
"Use the Load/Unload menu or Cartridge Cycle under the Maintenance/Diagnostic menu to visually verify the problem."
In real world you have to romove drive from library and remove from it tape cartridge.
Than you have two option:
1. Drive is good and need cleaning only, or
2. Drive is damaged, you have to replace it with new one.
regards,
Andr
jazz_1
Frequent Advisor

Re: TL 891 - Fault Code 300E - Cannot remove tapes, any ideas? Points on offer!

Thanks for your help

Re: TL 891 - Fault Code 300E - Cannot remove tapes, any ideas? Points on offer!

Jaz, did you manage to solve this problem
jazz_1
Frequent Advisor

Re: TL 891 - Fault Code 300E - Cannot remove tapes, any ideas? Points on offer!

Yes, ended up getting an engineer in, he was able to remove the drive and get the tape out, got it up and running no problems since :)
jazz_1
Frequent Advisor

Re: TL 891 - Fault Code 300E - Cannot remove tapes, any ideas? Points on offer!

!