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тАО12-17-2000 04:00 PM
тАО12-17-2000 04:00 PM
Tape Drive Failures
The DAT drive is the only device on the Server Feature board SCSI Contoller and is SCSI ID 6. (Hard disks on separate Compaq 431 SmartArray Controller.) All BIOS and applications see the tape drive. System BIOS is the latest as of 10/31/00.
Since the beginning, whenever a backup is attempted we receive hardware failure notifications. Event Viewer shows "controller error" or "parity error" on cpq32fs2. Here comes the fun part...
With the help of Compaq Tech Support, we have now had 3 different tape drives, 2 different server feature boards, 4 different cables, 3 different tape device drivers (including non-Compaq drivers), 3 different revisions of SSD, and tried NT Backup, Veritas Backup Exec v8.0, and UltraBac. Oh yes, and Compaq's TSCM reports that every one of these drives fails with "SENSE KEY NOT READY" errors, but no one that I have talked with at Compaq knows what that means. In fact, most of them don't know what the TSCM is!!
Tape Options ROM diskettes don't see any "updateable" devices. And, the attempt to run system diagnostics doesn't see any SCSI devices at all.
I have spent well over 10 hours on the phone with Compaq Tech Support and bless their hearts for trying, but....
Does this drive actually work for anyone?
Is this drive really compatible with the Proliant ML330? (It's on the ML-330 Options list.)
Does anyone know what the correct driver for this tape drive is?
This seems like a firmware, driver, or hardware incompatibility issue to me. But, I have yet to find someone who can find a solution for me.
Any help, comments, or suggestions would be appreciated...
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тАО01-03-2001 04:00 PM
тАО01-03-2001 04:00 PM
Re: Tape Drive Failures
DLT and Autoloader Drivers for NT 4.0
"Sense Key" is simply part of the SCSI Sense code system... you have to have the Sense Key and the code itself. Sounds like this one isn't getting that far for some reason. Try that driver kit first and let me know.
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тАО01-07-2001 04:00 PM
тАО01-07-2001 04:00 PM
Re: Tape Drive Failures
The drive was tried in a ML 350, seen in diags but failing on the tape erase, error message to the effect of drive timing out. The same drive was then installed in a proliant 1600. It was seen in post and also diags. what's more it has past all diagnostics.
The operating system on the ML 330 is Netware, but at this stage I don't feel this is relevant as there seems to be some sort of hardware issue.
Any information on this matter would be greatly appreciated.
David Allan
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тАО01-08-2001 04:00 PM
тАО01-08-2001 04:00 PM
Re: Tape Drive Failures
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тАО01-08-2001 04:00 PM
тАО01-08-2001 04:00 PM
Re: Tape Drive Failures
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тАО02-28-2001 04:00 PM
тАО02-28-2001 04:00 PM
Re: Tape Drive Failures
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тАО03-12-2001 04:00 PM
тАО03-12-2001 04:00 PM
Re: Tape Drive Failures
and Veritas Backup 7.3.
There is a Tape that stucks in the drive and the only way to get it free is to power
the server off. TSCM reports drive not ready and the driver cpq32fs2 - SCSI Timeout. We have tried the newest Bios, NTSSD and Veritas Patches.
We have also 2 drives that never Failed. The first one is an external on a PLT400
and the second one internal on a PLT1200. The same SSD, driver and Veritas Version, but another SymbiosLogic Chip (?) and another SCSI Cable (Terminator).
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тАО03-26-2001 04:00 PM
тАО03-26-2001 04:00 PM
Re: Tape Drive Failures
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тАО05-21-2001 04:00 PM
тАО05-21-2001 04:00 PM
Re: Tape Drive Failures
I have an identical server with an HP drive and have had no problems with that one, any suggestions greatly appreciated.
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тАО05-22-2001 04:00 PM
тАО05-22-2001 04:00 PM