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Tape stuck in drive that won't power up

Ayman Altounji
Valued Contributor

Tape stuck in drive that won't power up

Hi,

Got a 12/24gb DAT tape drive that won't power up which we will have replaced by Compaq service. However, the drive will not power up when connected to a power supply and the tape that's inside has some rather important data. Is there a removal procedure we can follow to remove the tape from the drive?

Thanks,

Rich
1 REPLY
Ayman Altounji
Valued Contributor

Re: Tape stuck in drive that won't power up

Have the Field Service Engineer or Authorized Compaq Service Provider remove the tape from the tape drive .