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тАО02-12-2010 12:31 PM
тАО02-12-2010 12:31 PM
Ultrium 920 SAS and Sc44GE HBA
help
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тАО02-15-2010 07:48 AM
тАО02-15-2010 07:48 AM
Re: Ultrium 920 SAS and Sc44GE HBA
Make sure you have all the latest firmware and drivers. Which backup app are you using? Make sure you have the latest patches and packs for that as well.
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тАО02-15-2010 07:56 AM
тАО02-15-2010 07:56 AM
Re: Ultrium 920 SAS and Sc44GE HBA
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тАО02-15-2010 08:02 AM
тАО02-15-2010 08:02 AM
Re: Ultrium 920 SAS and Sc44GE HBA
Now wait a minute... The SC44Ge ISN'T a RAID controller. I have the same config on a couple of servers. Are you seeing this blow the tape drive out of Windows entirely? As in you get the error, look in Device Mgr, and the drive is gone?
I had this error for a while right out of the box, went back and forth with HP for a while, and they finally replaced the whole setup - controller, cable, and drive. Haven't had a problem since - over a year. Said to me there was some sneaky hardware glitch in the SAS chain.
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тАО02-15-2010 08:12 AM
тАО02-15-2010 08:12 AM
Re: Ultrium 920 SAS and Sc44GE HBA
I thought it wasn't a RAID controller as it was recommended by HP as the preferred controller for connection to the Ultrium 920 SAS.
The error text is as follows:
"The driver detected a controller error on \Device\RaidPort1."
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тАО02-15-2010 08:21 AM
тАО02-15-2010 08:21 AM
Re: Ultrium 920 SAS and Sc44GE HBA
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тАО02-15-2010 08:27 AM
тАО02-15-2010 08:27 AM
Re: Ultrium 920 SAS and Sc44GE HBA
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тАО02-15-2010 08:34 AM
тАО02-15-2010 08:34 AM
Re: Ultrium 920 SAS and Sc44GE HBA
I opened a support case with HP. Wound up not getting anywhere and had to escalate it through our account team, but they finally sent a tech to the site who replaced the whole SAS chain. The problem went on for 10 months right out of the box - intermittently, of course - but once the drive, cable, and controller were replaced, we've had almost a year without problems.
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тАО02-15-2010 09:13 AM
тАО02-15-2010 09:13 AM
Re: Ultrium 920 SAS and Sc44GE HBA
Are there any other 'interesting' events around the #11? 129?
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тАО02-15-2010 12:30 PM
тАО02-15-2010 12:30 PM
Re: Ultrium 920 SAS and Sc44GE HBA
there is an event 129 which reads as below:
"The description for Event ID ( 129 ) in Source ( Lsi_sas ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: \Device\RaidPort1."