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Ultrium 960 Firmware update from G64D to G66D

hans albers
Advisor

Ultrium 960 Firmware update from G64D to G66D

Hi Guys,

I have a Ultrium 3-SCSI 960 Tape Drive with firmware D64G and would like to make an update.
As this is a closed linux system (SLES 9), i have no possibility for doing a direct internet update. Thus, i downloaded the file LTT_Ultrium_3-SCSI_G66D_STANDALONE.frm and placed it at /opt/ltt/firmware and changed the access permissions to 777. Nevertheless, the firmware file was not found with the ltt tool (V4.1.2).

Could you please help me?

Thank you for reading and answering.
26 REPLIES
LTT Team
Valued Contributor

Re: Ultrium 960 Firmware update from G64D to G66D


Can you please send the eventlog with I/O history enabled to ltt.team@hp.com.

In order to enable I/O history, under /opt/ltt, please execute the below command
./hp_ltt -f settings iohistory=enable

After this, run ltt by ./hp_ltt and send us the event log
hans albers
Advisor

Re: Ultrium 960 Firmware update from G64D to G66D

Hi Guys,

Attached you will find the Result of
./hp_ltt -f settings iohistory=enable dirpath=/tmp/ltt_tool.

Thank you for taking care.
hans albers
Advisor

Re: Ultrium 960 Firmware update from G64D to G66D

Btw: In looking at the logfile, i noticed that there are some problems with some Perl log file.Thus, you will find the perl version hereunder:
This is perl, v5.8.8 built for x86_64-linux-thread-multi.
As i could not find the steps which have been done by me to reach the firmware update, you will find hereunder the steps, i have done.

./hp_ltt
/tmp/ltt_tool


3
1
##Scanning took process##

8 ##No Firmware was listed for the device##

6 ##Still no Firmware was listed##

The content of the firmware directory:
:/opt/ltt # ls -lisa firmware/
total 2532
100786759 0 drwxrwxrwx 2 root sys 117 May 9 11:55 .
33723445 0 drwxr--r-- 7 root sys 85 May 8 15:13 ..
100786769 844 -rwxrwxrwx 1 root root 861276 May 9 11:41 LTT_Ultrium_3-SCSI_G64D_STANDALONE.frm
100786770 844 -rwxrwxrwx 1 root root 862680 May 9 11:41 LTT_Ultrium_3-SCSI_G66D_STANDALONE_0.frm
100786768 844 -rwxrwxrwx 1 root root 862680 May 9 10:47 firmware.frm

I hope this helps you in helping me :)

Best regards
hans albers
Advisor

Re: Ultrium 960 Firmware update from G64D to G66D

Please take theese logfiles
LTT Team
Valued Contributor

Re: Ultrium 960 Firmware update from G64D to G66D

Please attach the log file in .ltt format. It will be saved as Eventlog.ltt
hans albers
Advisor

Re: Ultrium 960 Firmware update from G64D to G66D

Hi Support Team,

there is no Eventlog.ltt on the whole system.
I did a find / -name Eventlog.ltt and the result was absolutely nothing.
hans albers
Advisor

Re: Ultrium 960 Firmware update from G64D to G66D

Sorry. I already included it into the last .tar.gz file. Thus, i could not find it on the server. Also, the forum software seems to change the filename from xxxx.tar.gz to NNNN.gz.
Please find the plain Eventlog.ltt attachted
Michael A. McKenney
Respected Contributor

Re: Ultrium 960 Firmware update from G64D to G66D

You could pull the tape drive and controller. Install in a Windows workstation and update the firmware.
Torsten.
Acclaimed Contributor

Re: Ultrium 960 Firmware update from G64D to G66D

You maybe have another LTT session running, since you got these "file exists" and "cannot delete" messages. Please close them all and try again.

No need to use windows ;-)

The linux version should have the same functionality.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
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hans albers
Advisor

Re: Ultrium 960 Firmware update from G64D to G66D

Hi Guys,

No, sorry. Windows is not an option.

Also, another LTT session is not running. I am the only human working on this station and have neither a split personality nor just forgotten to close one session ;)

May oracle secure backup block the ltt tool?
Torsten.
Acclaimed Contributor

Re: Ultrium 960 Firmware update from G64D to G66D

So consider to delete the mentioned file yourself manually and try again.

You earlier posted the HTML format of the ticked, so it was working. But the LTT format is much more helpful.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
hans albers
Advisor

Re: Ultrium 960 Firmware update from G64D to G66D

Hi Torsten,

Thank you for answering.
Sure, i would delete this file for myself, if i know where to look for. Also the name is unknown to me.
I seem to be blind, because i also have not a single clue where i have posted a html file in this forum...

Sorry, but your words are a little confusing to me.
Torsten.
Acclaimed Contributor

Re: Ultrium 960 Firmware update from G64D to G66D

I'm talking about zour fifth reply, see your attachment.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
hans albers
Advisor

Re: Ultrium 960 Firmware update from G64D to G66D

Hi Thorsten,

In my 5th reply (without the initial posting), i just send the plain .ltt file.
Hopefully this enables someone to point me to the correct direction.
But still, there is no HTML and no plain text hint about the file which should be deleted to enable the firmware update.
Torsten.
Acclaimed Contributor

Re: Ultrium 960 Firmware update from G64D to G66D

Your last attachment say

"...
Error in creating a directory '/tmp/ltt_tool/misc' - Error Num:17"


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
hans albers
Advisor

Re: Ultrium 960 Firmware update from G64D to G66D

Hi Torsten,

Thank you for translating this error. Yes, this directory is empty. But what is Error Number 17?
As i have choosen 2 times different locations(first the default with all files set to chmod 777, second the fresh created /tmp/ltt_tool/), it was at least the 2nd time not there before and should have been filled up.

Btw: is there some tool where i can see theese error messages in plain text? For me, theese .ltt file is nearly unreadable.

At the moment, I am not able to translate this:
10:4:4:40:3:3:42:1:1:PlainText:Deleting perl log file failed; errno is 2:1252:0
10:1:5:18:0:0:0x80000130:1305018638:1305018638:0:1:8:0:0
10:2:5:40:1:4:2034:4:0:0
10:3:5:40:2:4:41:1:1:s_system:common:enu
10:4:5:40:3:4:42:1:1:Filename:/tmp/ltt_tool/misc:1252:0
10:5:5:40:4:4:43:1:1:ErrorNum:17:0:0

into
"Error in creating a directory '/tmp/ltt_tool/misc' - Error Num:17".

I have to juggle with more HP Tape devices in the near future, so some more information
could avoid more tickets :)

But still: what would you suggest me to do for solving this error?
Torsten.
Acclaimed Contributor

Re: Ultrium 960 Firmware update from G64D to G66D

Use LTT (windows version) to read the created support tickets.
This tool will also analyze this file.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
hans albers
Advisor

Re: Ultrium 960 Firmware update from G64D to G66D

The Report Viewer does not like my .ltt tickets. "The selected File does not contain a support ticket"...

Nevertheless, what suggestion can give me the support tool regarding the firmware update?
hans albers
Advisor

Re: Ultrium 960 Firmware update from G64D to G66D

Also, within the Tools itself(not the Report viewer), the menu item "Load Event Log..." is grey and not clickable. So i am still stuck.

Any suggestion will be highly appreciated.
hans albers
Advisor

Re: Ultrium 960 Firmware update from G64D to G66D

Dear LTT Tool Team,

have you found something within the files which prevent the firmware update?
Torsten.
Acclaimed Contributor

Re: Ultrium 960 Firmware update from G64D to G66D

I'm a user like you, but however, I removed some scrap from your file in the first attachment and now it shows:

|__ System Information
||__ Operating System : SUSE Linux Enterprise Server 9 (x86_64)
||__ Processor : 4 x unknown
||__ System Name : afismain
||__ Platform : x86_64
||__ Tool Version : Version 4.12 (Build # 16)
||__ System Time : Tuesday May 10 2011 - 11:50:48
Deleting perl log file failed; errno is 2
Attempting to open Perl log file failed; errno is 2

This usually means "can't find file".



There is something wrong here. I would deinstall LTT, remove the directory, install again and try. Maybe there is something wrong with the installation.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Torsten.
Acclaimed Contributor

Re: Ultrium 960 Firmware update from G64D to G66D

And this is your second log attached).


I removed a lot of invalid NUL entries in the file and can now open it in event viewer - but without a real result.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
hans albers
Advisor

Re: Ultrium 960 Firmware update from G64D to G66D

Hi Torsten,

I thank you very much as you have helped me processing theese steps.
I noticed a file called prl.txt within the result directory and there are a lot of errors written.
You will find it attached together with some TSA Report which also showed an error message. Please extract the .rar file.
hans albers
Advisor

Re: Ultrium 960 Firmware update from G64D to G66D

I am sorry to say that the deinstallation of the ltt tool did not resolve the problem.