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Unresponsive LTO1 230e

ashley milne_1
Occasional Visitor

Unresponsive LTO1 230e

I have an Ultrium 230e that is unresponsive, when plugged in, all the lights on the front are lit and solid, the eject button is unresponsive, inserting a paperclip in the reset button does nothing. The drive was bought in Nov/Dec 2003, is it still under warranty, anything I can try?
3 REPLIES
Sameer_Nirmal
Honored Contributor

Re: Unresponsive LTO1 230e

To which system the drive is plugged in?

It is required to use the compatible SCSI HBA with this drive . Refer following docs for it.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&taskId=115&prodSeriesId=42921&prodTypeId=12169&objectID=lpg50063

Here is the troubleshooting guide for the drive.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00039807&locale=en_US

Check for the warranty here
http://www1.itrc.hp.com/service/ewarranty/warrantyInput.do
Jaclyn Rothe
Trusted Contributor

Re: Unresponsive LTO1 230e

The drive should be under warranty until nov/dec 2006.
Try disconnecting the LTO 230e from your server and powercycle, does anything change?

Otherwise this could be an unrecoverable error such as a dropped leader.
ashley milne_1
Occasional Visitor

Re: Unresponsive LTO1 230e

Thanks, I have confirmed the warranty status.

The drive does not respond at all after a power cycle, as in unplugging the power cable and plugging it back in. The power button is unresponsive also.

Thanks for all your help. Case closed.

AM