Upgrade Firmware Ultrium 460

[Jose_129]

I have a Ultrium 460,when I want to update firmware with the tool:
HP_LTT34 version 3.4.0.0
Library & Tape Tools - HP-UX

Presents the following error:
Informational: Raw Text
OC_Exception_c caught: I/O Exception (Error: 2123 - I/O:
Device is busy and unable to respond)
Press any key to continue

[Jose_129]

Any news,

Regards,

Jose

[David Ruska]

Have you stopped all backup applications and/or services that could be accessing the drives before running LTT?

Is this a standalone drive, or a library?

If it's in a library, is it connected through a SAN, or direct attach SCSI?

If all other programs accessing the drive were stopped, could you grab the EventLog.ltt file from the logs sub-directory under the LTT install directory, and email it to ltt_team@hp.com? They can take a look to see what might be causing the problem.

[Jose_129]

Hi,

Ultrium 460 is connect a server rp7405 for SCSI.
This is a standalone drive
I can make back up but I cannot update firmware.

Regards,

[David Ruska]

Thanks Jose. Please send the EventLog.ltt file to the ltt_team@hp.com email box, and I'll have the LTT team look into this.

[Jose_129]

Result of test:

Test 'Test Script' started on device 'HP Ultrium 2-SCSI' at address
'2.3.0[0-0/0/8/0/0/1/0.3.0]'
- Failed
- Operations Log
- Executing Rules Based Analysis (rules file is
/var/tmp/LTT_TBAAa03046.tst)
- executing LTO acceptance test...
- The test function encountered an unrecoverable error condition, the test
failed.
- Test failed
- Analysis Results
- unexpected firmware revision levels page data

[Jose_129]

Attach file EventLog

[David Ruska · Accepted solution]

Jose,
Thanks for sending in the event log. The eventlog is full of the "Device is busy and unable to respond" errors. I have not seen that particular issue before.

What application or utility are you using for backups?

What OS version are you on?

Can you run Support Tools Manager and collect the logtool logs for the drive?

[Jose_129]

thanks but already upgrade of firmware.

Regards,

Jose