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Utrium 230 External Tape Stuck

Dennis Piatt
Occasional Visitor

Utrium 230 External Tape Stuck

I have a tape stuck, with the Ready light full, and Tape Error blinking. Tried the FOQ options. Ready Light blinks, then goes steady, with Tape Error light still blinking. It seems that Lewis Finch has a document that can help me. dpiatt(at)nesl.com
6 REPLIES
Torsten.
Acclaimed Contributor

Re: Utrium 230 External Tape Stuck

Looks like a drive failure - bad drive.
Consider this and ask support for analysis and replacement.

Hope this helps!
Regards
Torsten.

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Dennis Piatt
Occasional Visitor

Re: Utrium 230 External Tape Stuck

I would not be suprised, but I have no warranty or support, and it is not a production device, so I want to pursue all avenues first.
Uli Böhm
Frequent Advisor

Re: Utrium 230 External Tape Stuck

Hi, please try a forced eject:
Press the Eject button and keep it held in for 10 seconds.
Allow up to 10 minutes for the tape to rewind & eject.
Green "Ready" LED should flash.
Inspect your Media & SCSI cables, and discard if faulty or damaged.

Dennis Piatt
Occasional Visitor

Re: Utrium 230 External Tape Stuck

I went through the steps outlined on the HP web site. I held the Eject button, I reset the unit, I power cycled both the unit and the server, and each time the same condition returns. Tape Error light blinking, and Ready light steady.
aleks mindlin
Frequent Advisor

Re: Utrium 230 External Tape Stuck

Do you know, if tape advanced into drive?
If tape is not advanced, you may try to get tape body out by manualy turning the black wheel on the bottom of the drive.
Dennis Piatt
Occasional Visitor

Re: Utrium 230 External Tape Stuck

Sorry for the late response, I was out for a few days. I will look into that possibility.