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Warranty policy for Ultrium LTO-3 and Cleaning Cartridge

Hungtt
Occasional Visitor

Warranty policy for Ultrium LTO-3 and Cleaning Cartridge

I want to check warranty terms for C7973A LTO Ultrium 400GB/800GB LTO3 (Part Number: C7973A) and MEDIA ULTRIUM LTO CLEANING CARTRIDGE (Part Number: C7978A).
But i can not do it on HP Website. A HP'Partner told that it is 6 month warranty and another told 12 months.
Please help explain to me about that.

Thanks you very much,
TAN ANH
3 REPLIES
GustavoT
Valued Contributor

Re: Warranty policy for Ultrium LTO-3 and Cleaning Cartridge

Hello Tan,

Here's the warranty statement for Ultrium data tape cartridges:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=lpg50212〈=en&cc=us&taskId=&prodSeriesId=34648&prodTypeId=12169

And here's the one for Ultrium cleaning cartridges:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=lpg50224〈=en&cc=us&taskId=&prodSeriesId=34648&prodTypeId=12169

Hope this helps,

Gustavo
Hungtt
Occasional Visitor

Re: Warranty policy for Ultrium LTO-3 and Cleaning Cartridge

Hi You,

I have just seen your links about Ultrium Media but it to be seem not clearly.

I wonder how long it is 30 years or 260 full backup or no warranty ?

Thanks & Best Regards,
TAN ANH
GustavoT
Valued Contributor

Re: Warranty policy for Ultrium LTO-3 and Cleaning Cartridge

Tan,

Ultrium data cartridges have a limited lifetime warranty of one million passes or 260 full volumen backups.

If archived, Ultrium media can be archived for up to 30 years meeting the appropitate enviromental conditions.

Warranty will cover any of those two scenarios, whatever it happens first.

Regards,
Gustavo