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Windows Stop seeing Tape Drive HP DAT 160 SAS

Windows Stop seeing Tape Drive HP DAT 160 SAS

Hi,
One of our Customer use HP Data Protector Express 4.00 SP1 to make backup on an internal tape drive (HP DAT 160 SAS) and everything is setup on a HP Z400 Workstation (Windows 7 Pro 32bits). Tape drive is connected to a LSI-SAS PCI-E controller from HP (SAS3442E-HP).
They face some issue with backup its like Windows stop seeing the tape drive. Backup can work one day and then next day it's finish with this error:

Error 1040: No devices specified or all devices are now offline

and all subsequent backup will fail with the same error and if I go to device manager I can see the controller but not the tape drive. I only reboot the computer and the tape drive reappears in the device manager and Backup can work again but we face this issue many time.
When I can't see tape drive in device manager I tried to click on detect new device but that don't do anything and if I go in the event viewer I get these two events:

Nom du journal :System
Source : LSI_SAS
Date : 09/06/11 08:26:57
ID de l’événement :11
Catégorie de la tâche :Aucun
Niveau : Erreur
Mots clés : Classique
Utilisateur : N/A
Ordinateur : Coordonatrice
Description :
Le pilote a détecté une erreur du contrôleur sur \Device\RaidPort0.
XML de l’événement :



11
2
0
0x80000000000000

44534
System
Coordonatrice



\Device\RaidPort0
0F00180001000000000000000B0004C00000143100000000000000000000000000000000000000000000000000000000000000000B0004C00000000000000000




Nom du journal :System
Source : LSI_SAS
Date : 09/06/11 08:26:53
ID de l’événement :129
Catégorie de la tâche :Aucun
Niveau : Avertissement
Mots clés : Classique
Utilisateur : N/A
Ordinateur : Coordonatrice
Description :
Une réinitialisation au périphérique, \Device\RaidPort0, a été émise.
XML de l’événement :



129
3
0
0x80000000000000

44533
System
Coordonatrice



\Device\RaidPort0
0F001800010000000000000081000480040000000000000000000000000000000000000000000000000000000000000000040000810004800000000000000000



The driver of the Tape Drive is already up to date (1.7.0.2) but I update the firmware today and I will hope that will solve the problem.
If it's not the case I think it's probably an hardware issue but do you think it's a controller problem or a tape drive problem?
Did somebody already face the same issue and have a solution or an idea about our problem?

Thanks!
Jimmy
3 REPLIES
souhail
Occasional Visitor

Re: Windows Stop seeing Tape Drive HP DAT 160 SAS

hi,
did you try to plug the controlor card on other slot,the error in Event sys which you got indicate a problem related with SCSI channel,so i think that you have to check cable connected to the tape drive

Re: Windows Stop seeing Tape Drive HP DAT 160 SAS

The Firmware Update of the drive don't corrected the issue.

I don't think I have an other port where I can plug the controller but I unplug and re plug everything last weeks. They changed the tape drive around 5 months ago because it was defective but now it's not the same problem and it was working great for at least a years and couple month since they changes the drive.

If I understand the better guest is to replace the controller and the cable on warranty?

Thanks!

Jimmy Desbiens

Re: Windows Stop seeing Tape Drive HP DAT 160 SAS

We change SAS controller but we are still facing same issue.

 

If somebody have a clue, please lets me know.

 

Thanks!

 

Jimmy Desbiens