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ems messages about dds3 drive

Sunil Kumar K.U.
Frequent Advisor

ems messages about dds3 drive

Hello all,

One of my DDS3 drives connected to HP9000/N4000 server running HPUX 11.0 gives the below EMS error in the syslog.log file.

Feb 10 06:33:17 ofprod EMS [2204]: ------ EMS Event Notification ------ Value: "CRITICAL (5)" for Resource: "/storage/events/tapes/SCSI_tape/0_0_1_0.1.0" (Threshold: >= " 3") Execute the following command to obtain event details: /opt/resmon/bin/resdata -R 144441350 -r /storage/events/tapes/SCSI_tape/0_0_1_0.1.0 -n 144441349 -a
Feb 10 07:33:18 ofprod EMS [2204]: ------ EMS Event Notification ------ Value: "SERIOUS (4)" for Resource: "/storage/events/tapes/SCSI_tape/0_0_1_0.1.0" (Threshold: >= " 3") Execute the following command to obtain event details: /opt/resmon/bin/resdata -R 144441350 -r /storage/events/tapes/SCSI_tape/0_0_1_0.1.0 -n 144441350 -a

The DDS3 drive was replaced with a new one just a few days back. EMS reports this error but the drive works fine for a month or so. After appox a month's time the drive fails. This keeps happening and the drive is being replaced approx every month.

The confusing thing is, the same type of drive works on other servers at same site for years without any problem/ems message.

Anybody here faced similar issue? Any kind of input will be helpful in reaching a conclusion.

Thanks in advance for the replies.

Regards/Sunil Kumar
2 REPLIES
M.Mekarnia
Occasional Visitor

Re: ems messages about dds3 drive

Hi sunil

Please try to invoke this command from the prompt and try to follow the EMS diagnostic /opt/resmon/bin/resdata -R 144441350 -r /storage/events/tapes/SCSI_tape/0_0_1_0.1.0 -n 144441350 -a

Try to chech the syslog.log.Let me know how many times did you replace this drive.Check also the firmware of the drive ,update with the latest firmware for DDS3.

Regards;
Sunil Kumar K.U.
Frequent Advisor

Re: ems messages about dds3 drive

Hello,

Pls find the below o/p of diagnostic /opt/resmon/bin/resdata -R 144441350 -r /storage/events/tapes/SCSI_tape/0_0_1_0.1.0 -n 144441350 -a

**********************************************

CURRENT MONITOR DATA:

Event Time : Sat Feb 15 00:14:32 2003

Hostname : ofprod IP Address : 128.1.13.26

Event Id : 0x003e4db09800000000 Monitor : dm_stape

Event # : 100057 Event Class : I/O

Severity : CRITICAL

Tape at hardware path 0/0/1/0.1.0 : Hardware failure

Associated OS error log entry id(s):

000000000000000000

Description of Error:

The device was unsuccessful in processing the current I/O request due to

an internal target failure. The request may have been processed in a way

which could cause damage to or loss of data.

Probable Cause / Recommended Action:

The device has experienced a hardware failure. Repair or replace the

device, as necessary.

v-v-v-v-v-v-v-v-v-v-v-v-v D E T A I L S v-v-v-v-v-v-v-v-v-v-v-v-v

Product/Device Identification Information:

Logger ID.........: stape

Product Identifier: SCSI Tape

Product Qualifier.: HPC1537A

SCSI Target ID....: 0x01

SCSI LUN..........: 0x00

I/O Log Event Information:

Driver Status Code..................: 0x00000005

Length of Logged Hardware Status....: 26 bytes.

Offset to Logged Manager Information: 32 bytes.

Length of Logged Manager Information: 30 bytes.

Hardware Status:

Raw H/W Status:

0x0000: 00 00 00 02 70 00 04 00 00 00 00 0E 00 00 00 00

0x0010: 44 00 01 00 00 E6 00 00 00 00

SCSI Status...: CHECK CONDITION (0x02)

Indicates that a contingent allegiance condition has occurred. Any

error, exception, or abnormal condition that causes sense data to be

set will produce the CHECK CONDITION status.



SCSI Sense Data:

Undecoded Sense Data:

0x0000: 70 00 04 00 00 00 00 0E 00 00 00 00 44 00 01 00

0x0010: 00 E6 00 00 00 00



SCSI Sense Data Fields:

Error Code : 0x70

Segment Number : 0x00

Bit Fields:

Filemark : 0

End-of-Medium : 0

Incorrect Length Indicator : 0

Sense Key : 0x04

Information Field Valid : FALSE

Information Field : 0x00000000

Additional Sense Length : 14

Command Specific : 0x00000000

Additional Sense Code : 0x44

Additional Sense Qualifier : 0x00

Field Replaceable Unit : 0x01

Sense Key Specific Data Valid : TRUE

Sense Key Specific Data : 0x00 0x00 0xE6



Sense Key 0x04, HARDWARE ERROR, indicates that the device detected a

nonrecoverable hardware failure (for example, controller failure,

device failure, parity error, etc.) while performing the command or

during a self test.



The combination of Additional Sense Code and Sense Qualifier (0x4400)

indicates: Internal target failure.



SCSI Command Data Block: (not present in log record)



Manager-Specific Information:



Raw Manager Data:

0x0000: 00 7E 82 58 00 00 00 00 00 00 00 02 00 00 00 00

0x0010: 00 01 00 16 7E 00 00 06 1B 00 00 00 00 00

***********************************************
The drive was replaced 3 times by now.

Regards/Sunil Kumar