Storage Boards Cleanup
To make it easier to find information about HPE Storage products and solutions, we are doing spring cleaning. This includes consolidation of some older boards, and a simpler structure that more accurately reflects how people use HPE Storage.
Tape Libraries and Drives
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error reported the request could not be performed because of i/o error

Ivan Castelino
Occasional Contributor

error reported the request could not be performed because of i/o error

a 1/8 ultrium 232 G2 autoloader. gives me this error when i try to fire a backup from my symantec backup utility." error reported the request could not be performed because of i/o error" the firmware has been updated and so are the scsi drivers of the Dual channel U320 Adapter to which the autoloader is connected ...help needed????
4 REPLIES
Wei Jung
Trusted Contributor

Re: error reported the request could not be performed because of i/o error

Hi Ivan, well, you can check if there is any bent pins in the cables.
Also, you could run Library and Tape Tools and perform a R/W test to see if it's not a driver issue, since with LTT you won't use drivers.
Use LTT and run a LTO assessment test, but before you do that, run a LTO Media assessment test on a known good media that you use, so you can make sure it's not media issue.
Would you get the same error when using different media?
You could run a connectivity test to see as well whether the cable and termination is working properly.
Ivan Castelino
Occasional Contributor

Re: error reported the request could not be performed because of i/o error

Hi Wei Jung,

Thanks a lot for your help yes it was the bent pin in the cable and that has helped me solve the issue thanks again
Ivan Castelino
Occasional Contributor

Re: error reported the request could not be performed because of i/o error

thanks a lot for all the help
Wei Jung
Trusted Contributor

Re: error reported the request could not be performed because of i/o error

Great :),
glad to help, any other question, just post it here or call us, we will be there to help ;)