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тАО12-21-2005 08:14 AM
тАО12-21-2005 08:14 AM
fault code :3100 hard ;picker jammed ;on msl6060
hi all,
i have a msl6060 that gives that message on the lcd : fault code :3100 (hard)
i did many times reboot cycles but always the same message
is there any part that i must replaced or any upgrade that i should do as firmware for exp?
because none of motors is moving.
i have a msl6060 that gives that message on the lcd : fault code :3100 (hard)
i did many times reboot cycles but always the same message
is there any part that i must replaced or any upgrade that i should do as firmware for exp?
because none of motors is moving.
3 REPLIES 3
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тАО12-21-2005 11:06 AM
тАО12-21-2005 11:06 AM
Re: fault code :3100 hard ;picker jammed ;on msl6060
Hi,
I would open the library doors and check any mechanical problem. The picker jammed error could also occur if picker fails to move because of power supply problem. Since it is hard error ,there is hardware cause.
Check the following URL for troubleshooting step for error code 3100.
http://h41206.www4.hp.com/webapps/IV3/node.iv?locale=en_us&prodSeriesId=316040&node=prodITRC%2FDE_HW_STORAGE_MSL_EN_01_E%2FN1%7C1%7C15%7C2%7C1&prodTypeId=12169&serverId=1#src
You can refer the Knowledge Base for Troubleshooting MSL library from HP Experts at
http://h41206.www4.hp.com/webapps/IV3/node.iv?prodSeriesId=316040&node=prodITRC%2FDE_HW_STORAGE_MSL_EN_01_E%2FN1&prodTypeId=12169&locale=en_US
I would open the library doors and check any mechanical problem. The picker jammed error could also occur if picker fails to move because of power supply problem. Since it is hard error ,there is hardware cause.
Check the following URL for troubleshooting step for error code 3100.
http://h41206.www4.hp.com/webapps/IV3/node.iv?locale=en_us&prodSeriesId=316040&node=prodITRC%2FDE_HW_STORAGE_MSL_EN_01_E%2FN1%7C1%7C15%7C2%7C1&prodTypeId=12169&serverId=1#src
You can refer the Knowledge Base for Troubleshooting MSL library from HP Experts at
http://h41206.www4.hp.com/webapps/IV3/node.iv?prodSeriesId=316040&node=prodITRC%2FDE_HW_STORAGE_MSL_EN_01_E%2FN1&prodTypeId=12169&locale=en_US
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тАО12-22-2005 08:55 PM
тАО12-22-2005 08:55 PM
Re: fault code :3100 hard ;picker jammed ;on msl6060
hi
tnx for ur help
but i need to mention something:
sometimes the MSL works and after that it gives that error of 3100.
they said that might be the receiver board of power supply if power fans are not working, but in my case they are working fine.
Please advise
many tnx
tnx for ur help
but i need to mention something:
sometimes the MSL works and after that it gives that error of 3100.
they said that might be the receiver board of power supply if power fans are not working, but in my case they are working fine.
Please advise
many tnx
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тАО12-23-2005 02:41 AM
тАО12-23-2005 02:41 AM
Re: fault code :3100 hard ;picker jammed ;on msl6060
First have a look in what position the picker is jammed. Always the same position? Check if all cartridges are fully inserted into the slots.
Open a call at hp and let them re-align or exchange the picker.
Hope this helps!
Regards
Torsten.
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Open a call at hp and let them re-align or exchange the picker.
Hope this helps!
Regards
Torsten.
__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.
__________________________________________________
No support by private messages. Please ask the forum!
If you feel this was helpful please click the KUDOS! thumb below!
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.
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