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To make it easier to find information about HPE Storage products and solutions, we are doing spring cleaning. This includes consolidation of some older boards, and a simpler structure that more accurately reflects how people use HPE Storage.
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how to save L&TT report

ABHILASH_2
Advisor

how to save L&TT report

can any one let me know how can get save my L&TT report and. detals.

operating system win2k3sp1
software ntbackup
2 REPLIES
David Ruska
Honored Contributor

Re: how to save L&TT report

Running LTT on windows is easy, since it has a GUI.

To collect an L&TT support ticket:
1) Install LTT from www.hp.com/support/tapetools (if you haven't already).
2) Stop your backup software & services (if appliciable)
3) Start LTT. It will scan your system for supported devices automatically.
4) Select the device in question.
5) Select the "Support" tool from the menu bar.
6) Click on "Extract device data" (if present).
7) Click on "Save Support Ticket", and provide an appropriate file name. All details levels are stored for support to view.
8) You can also click on "view support ticket". Also some of the information is low level device logs, there is a section called "device analysis" that (for most devices) reviews the device logs and provides layman's summary (including warnings and possible errors).
The journey IS the reward.
ABHILASH_2
Advisor

Re: how to save L&TT report

THNKS