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intermittent controller error or defective tape (event id 7 or 11)

Bbn35
Occasional Visitor

intermittent controller error or defective tape (event id 7 or 11)

Hi,

Having ML110G3 with internal USB DAT DDS72 (C7438A rev ZU75) under Windows Server 2003 Standard SP2 completely patched.

NTBackup used. Intermittently getting event id 11 or 7 in system logfiles.

Drive changed twice by HP Support, and 2 sets of new HP tapes used. May work fine during 3 weeks...

2 REPLIES
Torsten.
Acclaimed Contributor

Re: intermittent controller error or defective tape (event id 7 or 11)

The description about the events are very general.

I would install LTT and run an assessment test against the drive first. Pull a support ticket after this test.

http://www.hp.com/support/tapetools

IIRC this drive is already supported with the tool.

Hope this helps!
Regards
Torsten.

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Bbn35
Occasional Visitor

Re: intermittent controller error or defective tape (event id 7 or 11)

Please find attached reports.

When C7438A clean indicator is lit, does it let you continue to make backups, or will it always fail if you try to.

BRegards,

Francis