Storage Boards Cleanup
To make it easier to find information about HPE Storage products and solutions, we are doing spring cleaning. This includes consolidation of some older boards, and a simpler structure that more accurately reflects how people use HPE Storage.
Tape Libraries and Drives
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library and tape tools

fons van rossum
Occasional Visitor

library and tape tools

What is the FACTORY PASSWORD for viewing the logfiles?
using HP_L&TT version 3.5 for windows
5 REPLIES
Prashant (I am Back)
Honored Contributor

Re: library and tape tools

Hi,

it is there you need to contact you local HP support team. They will provide you termory password that will expire after 1-2 week.

Regards,
Prashant S.
Nothing is impossible
Dave Dewar
Trusted Contributor

Re: library and tape tools

Hi,

As the previous poster mentioned, contact hp support for a temporary password.

One thing to bear in mind is that the majority of customer understandable information is available in the support ticket and test results window without using the factory password override. Just use the "everything" view.

Most of the additional info that is available under factory password option will not necessarily be useful to customers since the the background knowledge needed to correctly intrepret this knowledge is not there, hence the term "factory".

Cheers,

Dave Dewar
Prashant (I am Back)
Honored Contributor

Re: library and tape tools

Facorty password may be required in case like we want to degrade the firmware for a DAT drive.

Regards,
Prashant S
Nothing is impossible
Dave Dewar
Trusted Contributor

Re: library and tape tools

Hi

Yes, a factory password is required to downgrade firmware in some cases.
However, the poster asked for it to view logfiles and does not mention firwmare at all. I wanted to stress that there is alot of info available without needing a factory password.

Cheers,

Dave Dewar
fons van rossum
Occasional Visitor

Re: library and tape tools

hi ,

thanks for the 'speedy' reactions
I will contact HP