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msl 4048 reset admin password

Jordi de Groot
Occasional Visitor

msl 4048 reset admin password

Hi,

we recently buyed a MSL 4048. When asked, whe configured the admin password, as default, 00000000. Now we need access again to the library magazine, and when we put the admin password whe have a "incorrect password" message. So we need now to reset this passord, if it is possible. I've read in some posts that whe have to contact HP tech support to get a temporary passowrd good for 1 hour and this will allow us to reset the password.
Is this the only way? And if so, how can I contact this tech support in Spain?

Thanks
5 REPLIES
Víctor Cespón
Honored Contributor

Re: msl 4048 reset admin password

902012959 (MSL under support contract) / 902010333

Options 1 - 3 - 1

Provide to the team the current date and time in the MSL and they can generate a password valid within the hour.
Torsten.
Acclaimed Contributor

Re: msl 4048 reset admin password

Next option (from manual):

Use the Conï¬ guration: Restore defaults page to restore the conï¬ guration to the factory defaults or to reset
the administrator password to null. The device will perform an inventory after the defaults are restored.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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Jordi de Groot
Occasional Visitor

Re: msl 4048 reset admin password

Thank you for your sppedy response. I tryed to restore defaults, but it asks for admin password, which we don't have. So I'm going to try to call tech support.

thanks a lot.
Torsten.
Acclaimed Contributor

Re: msl 4048 reset admin password

After reset to factory defaults, you **must** set a new password on the front panel!

"...
Once you reset the administrator password to null, you will not be able to access the administrator
functions in the RMI until you set an administrator password through the OCP . To change the
administrator password, use "Conï¬ guration: Password page" on page 69. "

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Jordi de Groot
Occasional Visitor

Re: msl 4048 reset admin password

Thank you for all. Finally I phoned the tech support and they provided me a one hour valid password, so we could change the admin password.