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need phone number for tape replacment support

larry kahn
Occasional Visitor

need phone number for tape replacment support

web site is useless says sdlt tapes have life time warranty but no info on an email address or phone number to get a defective tape replaced...

I have a sdlt ii 600gb tape ..new out of wrapper.. crc errors will not allow a backup.. other tapes work fine... history says two mounts.. both mine trying to get a backup..

please advise

thanks
1 REPLY
jamesb0nd
Occasional Contributor

Re: need phone number for tape replacment support

Have you used 0845 161 0050 However you may need your SA  Service Agreement  reference.

 

Hope that helps.