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Combating Moore’s Flaw


By Seamus Dunne, Vice President, Cloud & Datacenter Services


One thing we pride ourselves on in the tech industry is innovation. Moore’s Law* turned out to be largely true, and technologists have applied these bigger, faster chips to solving bigger problems faster. Software also has exploded in scale and capability. For IT organizations it has meant a near-continuous stream of new, more capable systems. But it has also meant exploding complexity. It’s been called “Moore’s Flaw,” and it has left CIOs struggling to implement, integrate, manage and operate disparate systems with components from multiple vendors. It increases time to market for new business solutions, and it drives IT spending for maintenance, rather than business innovation, to 70% or more of the budget. No wonder!


We took a big swipe at the problem of managing complexity when we introduced HP Converged Systems—pre-integrated, pre-tested hardware and software from HP and partners that chops time to value from weeks to days. Now we have introduced a set of services that extend that experience across the system lifecycle.


We designed these services based on conversations with a number of CIOs and IT operations managers. When we asked them how their staff spent their time, they described lengthy test and integration cycles for new systems and updates to installed systems. They explained the need to navigate the support systems of multiple vendors to solve problems and the challenge in getting connected to the right expert in each one. And they bemoaned the outages caused by inadequately tested patches and software updates. We decided we could continue to deliver on the promise of HP Converged Systems by doing more of that work in HP and returning that time to them and their staffs. So that’s what we did.

We’ve rolled out a set of services called HP Converged Systems Services that complement Converged Systems hardware and software. For example, we pre-integrate and pre-test the systems and software before we ship them to you. Then we send our expert on site to install and set them up, so you can put them to work sooner. We pre-integrate and test patches for HP and partner software, and we manage the whole patch process for you.


We give you one number to call if you have a question or problem with HP or partner components. And when you call that number, it bypasses the lower support tiers and rings right into the experts in our Converged Systems Center of Excellence. As an option, we can assign you a dedicate account support manager who gets to know your business and your site. It’s the “one throat to choke” you need when your business is on the line. And of course we offer an array or more specialized services for planning, design and implementation when you need them.


We are re-engineering the support experience for our customers to reduce the complexity that threatens IT productivity and business innovation. They are driving down time to value, reducing internal costs, increasing system availability and reducing risk. Perhaps most important, they’re putting their IT staff back to work on the innovation the business needs rather than combating Moore’s Flaw.


HP Technology Services Vice President, Cloud & Datacenter Services, Seamus Dunne  Seamus-Dunne_5758_SMALL_170pixels.jpg

Seamus Dunne is the vice president of the HP Cloud and Datacenter Support Business, a multi-billion dollar, high-margin business in HP's Enterprise Group. He is responsible for delivering industry-leading service experiences for HP’s Converged Infrastructure and Converged Cloud to help customers operate their datacenters and evolve them towards hybrid IT deployments of private, managed and public cloud, and traditional IT.


Since 1996, Dunne has held leadership roles in various HP divisions in research and development, business development and SCM. After graduating with a BSc from Trinity College Dublin, Dunne began his career in the graduate program of Hoechst Gmbh. His extensive IT experience includes international assignments in the automotive and chemical industries. *Moore's Law: (n.) The observation made in 1965 by Gordon Moore, co-founder of Intel, that the number of transistors per square inch on integrated circuits had doubled every year since the integrated circuit was invented. Moore predicted that this trend would continue for the foreseeable future. In subsequent years, the pace slowed down a bit, but data density has doubled approximately every 18 months, and this is the current definition of Moore's Law, which Moore himself has blessed. Most experts, including Moore himself, expect Moore's Law to hold for at least another two decades.


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