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HP China Wins "Best Contact Center Award ”

TS_Guest on ‎11-07-2013 04:24 PM

On Sep 26th-27th, 2013 China Best Contact Center Award Ceremony sponsored by China Contact Center & BPO Association (CNCBA) was held in Jinzhou, Liaoning province in China. HP Global Customer Solution Center (CSC & CDCD) has once again won ”China Best Contact Center Award ” for 6 consecutive years - 2008, 2009, 2010, 2011,2012 and 2013.


In addition to the winning of China Best Contact Center Award, HP’s Global Customer Solution Center (CSC and CDCD) has successfully passed the 4PS International Standards Certification which demonstrates that HP Customer Solution Center is taking the leading role in terms of operational management and service quality.


Zhang Quan, the APJ Customer Solution Center Manager, attributed the success of the latest award to the strong leadership of the Dalian Center, the center’s staff, and the culture of continuous improvement present within the site. The team understands that it gets harder each year to stay on top, and only with a quality mindset of improvement and innovation with a focus on exceeding customer expectations will they be able to stay ahead of the competition.



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