Email Subscription Notifications Suspended Temporarily
We are in the process of making navigation in the Servers and Operating Systems forums simpler and more direct. While doing this, we have to temporarily suspend email notifications for subscriptions. If you are subscribed to one or more discussion boards or blogs in the community, please check them daily to see new content. Notifications will be turned back on in a few days. We apologize for any inconvenience this may cause. Thanks, Warren_Admin
Technical Support Services
Showing results for 
Search instead for 
Did you mean: 

HP Proactive Care Advanced—support for the new style of IT


Docs2_m.jpgby Margot Sechler,  Worldwide Technology Services Marketing Manager for HP Proactive Services


I really like my doctor. As my primary care physician, she’s not an expert on every branch of medicine, but she’s an expert on me. She knows my history, my lifestyle, and my health goals. And she can quickly connect me to the right specialist when I need one. That’s the approach we’re taking with system support for our customers with business-critical IT environments. And IT environments are more critical than ever. The new style of IT is driven by mobility, cloud, social media, and Big Data—your business users need to connect anywhere, any time. Technology is evolving to enable that, so your support needs to evolve too.


We think support for the new style of IT shouldn’t just fix problems quickly; it should prevent problems before they cause downtime. So two years ago we developed HP Proactive Care. It is focused on preventing problems, and it provides an enhanced call experience when there is a problem, so you get to the right expert and back in business quickly.


Based on your feedback, we’re now introducing HP Proactive Care Advanced. HP Proactive Care Advanced gives you an assigned, local Account Support Manager (ASM). That’s your primary care physician. Your ASM’s job is to get to know you—your IT environment, your business, and your goals. He or she will work with you to develop a support plan designed to meet your goals. He’ll present the results of personalized proactive reports and recommend actions. The ASM will give you best practices and will update the support plan and recommend changes when needed.


Like my doctor, your ASM won’t be an expert on everything in your IT environment, so he’ll have access to technical specialist—experts to call on when needed. If a critical situation occurs—you know, those critical problems that threaten to disrupt your business—we’ll assign a Critical Event Manager whose job will be to resolve the situation as quickly as possible. Plus you will work with a Technical Solution Specialist who will manage your case from start to finish.


There are a lot of other features, of course. Like Proactive Care, Proactive Care Advanced helps prevent problems with tailored proactive reports and advice when you connect your systems to HP. But Proactive Care Advanced will also help you make the most of your IT investments, solve problems faster with critical event management, and stay informed and in control.


You can get all of the details on our web site at


Margot.jpgMargot Sechler is Worldwide Technical Services Marketing Manager for HP Proactive Services. She’s responsible for market development and HP and partner training on Proactive Care. She meets with and briefs HP customers at HP’s Houston Briefing Center. She has been with HP 15 years and has held various positions in technical services marketing and sales.

0 Kudos
About the Author


28-30 November
Madrid, Spain
Discover 2017 Madrid
Join us for Hewlett Packard Enterprise Discover 2017 Madrid, taking place 28-30 November at the Feria de Madrid Convention Center
Read more
HPE at Worldwide IT Conferences and Events -  2017
Learn about IT conferences and events  where Hewlett Packard Enterprise has a presence
Read more
View all