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How Swisscom leverages HPE innovation in service modeling to offer vCPE to its business customers


Hot of the press, February 19, Hewlett Packard Enterprise (HPE) announced that Swisscom will use solutions from HPE Communications Solutions Business (CSB) to offer virtual customer premise equipment (vCPE) to its business customers.

A closer look at the announcement reveals that this project is unique in many aspects, indicated by multiple instances of “the first”, “innovation”, “new model”, “new product”. For Swisscom, it means being one of the first communications service providers (CSP) worldwide to offer vCPE services. For HPE, Swisscom is the first customer deploying the new HPE Service Director solution, and benefiting from HPE R&D innovation in service modeling. HPE Service Director provides end-to-end service orchestration, and uses a unique approach to couple the virtual and the standard operations worlds to deliver significantly faster time to market and more flexibility for new and existing service deployments.


You might wonder how this is achieved, and what is unique about the HPE approach? The secret lies in the way dynamic services are modeled – looking closer at the obstacles preventing the same level of agility in ‘classic’ operations, as the agility seen in NFV operations – and realizing that we can overcome these obstacles with a new approach to end-to-end service operations, and a new way to model services.


To explain this more in detail, let me take a step back.


Bringing the NFV operational paradigm into a hybrid OSS

Our experience gained from multiple trials and deployments of our NFV orchestrator solution, HPE NFV Director, at CSPs around the world has made it obvious that our approach of closed-loop automation across fulfillment and assurance, plus the common data and service model making up the HPE NFV Director architecture bring significant benefits in terms of service agility when operating the virtualized environment.


Our new OSS approach is about leveraging this operational paradigm in a new hybrid end-to-end service operations layer, one that provides management of both physical network functions (PNFs) and virtualized network functions (VNFs) to gain the speed of NFV operations. HPE Service Director delivers on this strategy; it has been built specifically to address the obstacles preventing service agility when operating mixed environments.


HPE Service Director enables service agility thanks to two key design principles: 1) automation across both fulfillment and assurance processes, and 2) by sharing a common data and service model. The service model itself – based on what we call Dynamic Service Descriptors (DSD) – results from HPE R&D innovation.

Innovation in service modeling

The DSD approach satisfies, and goes beyond the principles of Intent-based modeling, by modeling dynamic services, their relations, and behavior as generic objects in a service graph, and featuring inheritance. This approach enables key benefits. First, it remedies one of the major obstacles for implementing a hybrid OSS: exponentially increasing complexity (in terms of workflow permutations) as the number of PNFs and VNFs increases. Our innovation results in a linear or sub-linear relation between complexity and the number of NFs. This is since it automatically computes how to go from an As-Is state to a target To-Be state, and dynamically creates a run-book at runtime, and executes it, avoiding traditional hard-coded workflows. Secondly, it enables accelerated deployment thanks to concurrent service development across several functional roles in the CSP organization, resulting in new VNF rollout in weeks instead of months. And thirdly, the way dynamic services are modeled drives reduced manual processing and enables automation of operational processes across fulfillment and assurance.


Closing remarks

HPE Service Director has been built specifically to address key obstacles preventing service agility when operating mixed environments, which will allow CSPs to orchestrate and bridge old and new – at the speed of new.


We believe this approach will revolutionize Service Operations for hybrid physical/virtual networks. It will accelerate service agility due to automation across OSS business processes, and a shared data and service model. Furthermore, our new HPE R&D innovation in service modeling avoids exploding complexity as network functions grow, and enables accelerated service deployment (weeks instead of months).


Come and visit us at HP booth A20, Hall 3, at Mobile World Congress 2016 and learn more about the Swisscom project and HPE innovation:


  • Demo D18: Swisscom BNS (vCPE for business customers)
  • Demo D17: OSS for NFV Management (HPE Service Director, HPE NFV Director, CMS VNFs) 


For more information about HPE Service Director, see HPE Business White Paper: Reimagining OSS for service agility in hybrid networks.

Learn more about HPE OSS Orchestration solutions:

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About the Author


Sigge Andreasson is Worldwide NFV and OSS Marketing Lead, Communications & Media Solutions (CMS) at Hewlett Packard Enterprise. Sigge has more than 25 years of experience in the telecom and software industries, and has held a number of different positions during his career with HPE, spanning telecom engineering, pre-sales and marketing. Sigge holds a Master of Science degree in Electrical Engineering from Chalmers University of Technology, Sweden.

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