The Cloud Experience Everywhere

Re: Want to Achieve Digital Transformation? Try Starting with your Hybrid Cloud Operating Model.

In this age of intense opportunity, competition, and disruption, companies are looking to enable new business outcomes at scale using cloud-enabled, data driven, and edge-centric techniques to achieve their digital transformation imperatives. Given a set of distinct digital ambitions, companies are looking to deliver business value along a timeline of digital moments via an execution strategy fueled by engaged change agents, enterprise capabilities, and a comprehensive hybrid cloud operating model. (See What Is Hybrid Cloud?) The emphasis of this article is to build awareness as to what the hybrid cloud operating model is, and how it represents a critical foundation to helping companies achieve their digital transformation strategy.


Hybrid Cloud Operating Model

Companies are looking to reinvent their legacy operating models to become Hybrid Cloud Operating Models (HCOM), with the ethos to unlock the full potential of their digital ambitions by:

  • balancing effectiveness and efficiency
  • developing digital competencies and culture
  • integrating a broader ecosystem
  • institutionalizing innovation

The HCOM is comprised of four interconnected disciplines (detailed below), with each playing a critical role in supporting and driving digital transformation, among other imperatives. (See What Is Digital Transformation?)

People & Culture

The People & Culture discipline models and establishes the target enterprise culture and prepares a mission-ready workforce via continuous learner experiences. These objectives are achieved with highly-engaged senior leadership and empowered change agents who model the attitudes and behaviors of the workforce via a heavy emphasis on active learning (e.g. coaching and mentoring, job rotation, and hands-on learning within the job function). Listed below are just some of the critical functions the People & Culture discipline facilitates:

  • Assess workforce skills and proficiencies
  • Develop a risk and succession plan for critical roles and job functions
  • Establish clear roles, responsibilities, and career paths
  • Attract and retain hybrid cloud talent via financial and non-financial differentiators
  • Prepare the workforce via engaging and continuous learner experiences (emphasis on active learning)
  • Design and structure the organization to optimize efficiencies and deliver differentiated value
  • Communicate, communicate, communicate

Strategy & Governance

The Strategy & Governance discipline accelerates new business outcomes via coordinated oversight across hybrid cloud adoption and enterprise transformation initiatives. Enterprises achieve these strategic outcomes via a dedicated Hybrid Cloud Business Office (HCBO), which establishes standards-based governance, accelerates business decisions, and orchestrates the people, processes and technologies required to work in a highly collaborative model. The Strategy & Governance discipline prioritizes these functions (among others):

  • Develop and ratify the comprehensive enterprise strategy
  • Align and enroll executives, steering committee, critical stakeholders, and change agents
  • Establish a governing body to accelerate decision-making and drive results via orchestrated adaptive and transformational change
  • Manage the portfolio via prioritized backlog and roadmap execution and delivery
  • Establish cloud economics
  • Define policy and standards, and facilitate best practices
  • Manage strategic vendor relationships


The Operations discipline sustains business and operational continuity via harmonized practices such as Infrastructure Operations, Security Operations, Network Operations, DevOps, SRE, Application Development, etc. Given our experiences with client-partners, the following functions are paramount to enabling organizational collaboration that produces complementary and efficient operations via data-driven automation ...

  • Maintain hybrid cloud infrastructure blueprints (compute, storage, backup & retention, DR, virtualization, autoscaling, etc.)
  • Integrate DevOps and security and SRE with rightsized federation
  • Define and manage the enterprise data fabric 
  • Secure the hybrid cloud formation and sustain continuous compliance via increased visibility and insights
  • Establish comprehensive process and procedure via detailed playbooks and runbooks
  • Automate proactive and just-in-time incident and crisis response
  • Perform cloud economics forensics on hybrid cloud operations to ground TCO/ROI and business case assumptions for on-going cloud economic management

Product & Service Delivery

The Product & Service Delivery discipline is responsible for all of the activities involved to ideate, price, promote, produce, deliver, and support digital products and services across a comprehensive set of customer and audience channels. Fortified by the other three HCOM disciplines, Product & Service Delivery function highlights are:

  • Redefine user experiences and achieve increased engagement across digital channels
  • Modernize workloads and applications, and migrate them to right-mix targets (Private, Co-Lo, Public, and I/P/SaaS)
  • Accelerate development via standardized SDLC for digital product and service delivery
  • Accelerate business value via test-and-learn capabilities that promote rapid experimentation
  • Increase workforce self-service delivery of critical services


The hybrid cloud operating model is more than just process and procedure for the operators who report to various functional practices within an organization. The HCOM is how organizations orchestrate people, process, and technology across their hybrid cloud formation to deliver value, including being the backbone of any digital transformation at scale. If you are embarking upon your own digital transformation, or if your current transformation has stalled and encountered significant impediments, HPE cloud services can help you build a hybrid cloud operating model that can position you on the right track for success.

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About the Author


Steven Fatigante is a Director of Delivery with over 27 years of experience delivering technology strategy and business solutions. Steven is a driven leader with a solid background in building information technology strategies that focus on digital transformation, security controls and compliance, flexible and extensible architectures, and reliability for both heavily-regulated and growth-oriented companies. He leverages entrepreneurial skills to accomplish desired outcomes by implementing business-focused best practices to achieve corporate goals in alignment with bottom-line impact. Steven has a knack for making strategic implementations and execution feel tactical and practical.


Nice summary Steven!  Most enterprises have a decent track record for rolling out technology.   Unfortunately the same is not true for driving organizational change and process improvements.   Disruptive technology deployed in absence of value chain optimization will be disruptive without delivering the anticipated business value.  What I like about the HCOM  prescriptive framework is that is speaks to the entire digital transormation ecosystem, not just IT.   It moves the entire enterprise down the digital transformation journey path in concert.   It's a game changer!