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12-30-2014 01:00 PM - last edited on 12-30-2014 05:39 PM by Maiko-I
12-30-2014 01:00 PM - last edited on 12-30-2014 05:39 PM by Maiko-I
HP Customer Service for Enterprise Customers?
I am a new AT&T employee in Chicago and need to prepare some Tipping Point IPS for installation on a new enclave AT&T is establishing. I have serial numbers from the boxes themselves.
I need the appropriate customer service contact who can resend me documentation on the IPSs and help me get a case started so I can install these boxes in a "fail open" mode. (They currently are failed closed if installed and powered up.)
Bryan Bowlsbey
P.S. This thread has been moved from HP Support Center Feedback & Suggestions to Networking > Security > TippingPoint. - Hp Forum Moderator
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01-01-2015 02:04 PM - edited 01-01-2015 02:12 PM
01-01-2015 02:04 PM - edited 01-01-2015 02:12 PM
Re: HP Customer Service for Enterprise Customers?
You will need to check the Intrinsic HA settings for the L2FB config on each segment as that will tell the sensor how to behave when power is still applied. Set it to Permit All and if the sensor has any software or hardware issues of traffic spikes where it gets congested, it will still pass traffic but without inspecting it when in Layer 2 Fallback mode.
If you want to use the self service support portal to log a case goto : https://na4.salesforce.com/sserv/login.jsp?orgId=00D3000000002Hh
There is a link on the page for getting an account created for your enterprise which you can request via E-mail and they will setup an account.
Otherwise, here are the Support contacts for Tipping Point:
Support Contacts
HP TippingPoint Technical Assistance Center (TAC) Support Contact Information
North America: +1 866 681 8324
International: +1 512 681 8324
E-mail: tippingpoint.support@hp.com
Country Phone Number
Australia 1-800-783-933
Bahrain 8000-4391 Brazil 0800-891-4373
China (China Netcom Group) 10-800-711-0740
China (China Telecom South) 10-800-110-0682
Denmark 80-883479
Egypt (inside Cairo) 2510-0200. Once connected, dial 888-214-6584
Egypt (outside Cairo) 02-2510-0200. Once connected, dial 888-214-6584
Finland 0800-9-14767
France 0800-91-4102
Germany 0800-181-0345
Hong Kong 800-96-7415
Hungary 06-800-13-879
India 000-800-100-1134
Ireland 1-800-558-765
Italy 800-788765
Israel 180-941-2705
Japan 0066-33-812695
Malaysia 1-800-815-294
Mexico 001-866-681-8324
New Zealand 0800 852 300
Norway 800-11187
Saudi Arabia 800-844-2882
Singapore 800-130-1799
South Korea 00-308-13-2529
Spain 900-98-1063
Switzerland 0800-89-0204
Taiwan 00801-14-8961
Thailand 001-800-13-203-9972
United Arab Emirates (UAE) 8000-441-3480
United Kingdom 0808-234-1611
HP Enterprise Security Products (ESP) Support: +1 844 260 7219