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HPE Earns TSIA Rated Outstanding North America, Assisted Support Certification

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 It’s all about an award winning, customer centric experience. HPE Pointnext is focused on providing customers an exceptional Operational Support Services experience every time - starting from when they call in to our Customer Solution Centers (CSC) to when field service delivery is at their site to resolve an issue. Customers know that they can rely on an experience that’s personal, globally consistent, and focused on getting their problem resolved quickly so they can meet service level agreements and focus on the business.

Driving outcomes and solutions every day

HPE20160526027_800_0_72_RGB.jpgThis is a key as part of the customer experience for HPE Pointnext’s Datacenter Care, Proactive Care, and Foundation Care services. Check out how mobile network platform provider JSC Ingenium benefits from rapid expert technical support from HPE. And how British motor racing team DS Virgin Racing leverages HPE Proactive Care – when the team calls in with a support issue - a technical solution specialist takes ownership of the issue and manages the call until the issue is resolved.

Technology Services Industry Association (TSIA) - the world’s leading organization dedicated to advancing technology and service businesses - certified Hewlett Packard Enterprise Support as 2017 TSIA Rated Outstanding for the delivery of North America Assisted support. This achievement shows how HPE keeps our customers’ IT and business needs front and center. In addition, TSIA awarded HPE two STAR Awards. TSIA’s 2017 STAR Awards: The Best Practices in the Delivery of Support Services, Enterprise Level; and Best Practices in the Delivery of Field Service. 

“TSIA is proud to recognize and honor the Hewlett Packard Enterprise Support organization for their 2017 TSIA Rated Outstanding North America Assisted Support certification. TSIA certification programs are a comprehensive way for organizations to measure themselves against TSIA’s technical support quality standards and gain recognition as an industry leader in the delivery of technical support. In achieving this certification, Hewlett Packard Enterprise has demonstrated their willingness to test their capabilities against a rigorous process and they have done so on behalf of a company-wide dedication to delivering highly-satisfied support customers.”  

-- Tom Pridham, SVP Global Accounts and GM of Strategic Services.

Whatever industry you’re in – healthcare, government, manufacturing, financial services – HPE Pointnext has the expertise and is focused on helping you make the most of your IT investments and keep your focus on driving business innovation and growth.

Learn more how HPE Pointnext can accelerate your digital transformation today. 

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