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HP UCMDB integration with HP Asset Manager

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HP UCMDB integration with HP Asset Manager

We faced an error while integrating HP UCMDB 10.22 with HP AM 9.60. The test connection we created is failing and the below error is thrown. Please help us to overcome this issue.

---------------------------------------ERROR-----------------------------------------------------

com.hp.ucmdb.discovery.probe.request.ProbeSideProcessorException: [ErrorCode [802] General
Integration Error{UCMDB_AM32}]
Test ConnectionFailed

--- Start of probe-side exception
---
com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.exception.AdapterAccessGeneralException: [ErrorCode
[802] General Integration Error{UCMDB_AM32}]
Test ConnectionFailed
at
com.hp.ucmdb.dataAccess.exceptions.ExceptionConverter.createAdapterAccessGeneralException(ExceptionConverter.java:341)
at
com.hp.ucmdb.dataAccess.exceptions.ExceptionConverter.createAdapterAccessException(ExceptionConverter.java:175)
at
com.hp.ucmdb.dataAccess.exceptions.ExceptionConverter.createAdapterAccessException(ExceptionConverter.java:67)
at
com.hp.ucmdb.discovery.probe.processor.FederationNoneLifeCycleProbeProcessor.process(FederationNoneLifeCycleProbeProcessor.java:74)
at
com.hp.ucmdb.discovery.probe.processor.FederationNoneLifeCycleProbeProcessor.process(FederationNoneLifeCycleProbeProcessor.java:27)
at
com.hp.ucmdb.discovery.probe.agents.probemgr.adhoctasks.AdHocProbeRequestOperation.performAction(AdHocProbeRequestOperation.java:64)
at
com.hp.ucmdb.discovery.probe.agents.probemgr.taskdispatcher.AdHocTaskDispatcher.dispatchTask(AdHocTaskDispatcher.java:70)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at sun.reflect.misc.Trampoline.invoke(MethodUtil.java:71)
at sun.reflect.GeneratedMethodAccessor13.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at sun.reflect.misc.MethodUtil.invoke(MethodUtil.java:275)
at
com.sun.jmx.mbeanserver.StandardMBeanIntrospector.invokeM2(StandardMBeanIntrospector.java:112)
at
com.sun.jmx.mbeanserver.StandardMBeanIntrospector.invokeM2(StandardMBeanIntrospector.java:46)
at com.sun.jmx.mbeanserver.MBeanIntrospector.invokeM(MBeanIntrospector.java:237)
at com.sun.jmx.mbeanserver.PerInterface.invoke(PerInterface.java:138)
at com.sun.jmx.mbeanserver.MBeanSupport.invoke(MBeanSupport.java:252)
at javax.management.StandardMBean.invoke(StandardMBean.java:405)
at
com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.invoke(DefaultMBeanServerInterceptor.java:819)
at com.sun.jmx.mbeanserver.JmxMBeanServer.invoke(JmxMBeanServer.java:801)
at
javax.management.MBeanServerInvocationHandler.invoke(MBeanServerInvocationHandler.java:292)
at
org.springframework.jmx.access.MBeanClientInterceptor.doInvoke(MBeanClientInterceptor.java:405)
at
org.springframework.jmx.access.MBeanClientInterceptor.invoke(MBeanClientInterceptor.java:353)
at
org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202)
at com.sun.proxy.$Proxy55.dispatchTask(Unknown Source)
at
com.hp.ucmdb.discovery.probe.agents.probegw.managementtasks.adhoctasks.AdhocThread.run(AdhocThread.java:54)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635)
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555)
at java.lang.Thread.run(Thread.java:745)
Caused by: com.hp.amadapter.push.exception.AMPushAdapterException: Test ConnectionFailed
at com.hp.amadapter.AMPushAdapter.testConnection(AMPushAdapter.java:72)
at
com.hp.ucmdb.adapters.GenericAdapter.callPushConnectorToTestConnection(GenericAdapter.java:132)
at com.hp.ucmdb.adapters.GenericAdapter.testConnection(GenericAdapter.java:117)
at
com.hp.ucmdb.discovery.probe.processor.TestConnectionProbeRequestProcessor.processFederationNoneLifeCycle(TestConnectionProbeRequestProcessor.java:18)
at
com.hp.ucmdb.discovery.probe.processor.TestConnectionProbeRequestProcessor.processFederationNoneLifeCycle(TestConnectionProbeRequestProcessor.java:12)
at
com.hp.ucmdb.discovery.probe.processor.FederationNoneLifeCycleProbeProcessor.process(FederationNoneLifeCycleProbeProcessor.java:63)
... 30 more
Caused by: com.hp.amadapter.push.exception.AMPushAdapterException: Unsupported version 9.60
at com.hp.amadapter.api.AMApiUtil.createApiWrapper(AMApiUtil.java:516)
at com.hp.amadapter.AMPushAdapter.testConnection(AMPushAdapter.java:56)
... 35 more
--- End of probe-side exception ---

 

1 REPLY
Trusted Contributor

Re: HP UCMDB integration with HP Asset Manager

You will need to put the AM9.60 dll's in their own folder (under amVersion/9.60) as part of the Package (or you manually put them on the probe just to validate on probeGateway/discoveryResources/AMPushAdapter/amVersion/9.60/).

//Add this to "OnDomLoad" event