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Installing UD Probe 11.30 stuck at "creating database"

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Frequent Advisor

Installing UD Probe 11.30 stuck at "creating database"

This has had my head scratching for a while...

I am unable to install the UD probe version 11.30, straight from the partner's portal. It always gets stuck at "Creating Dataflow probe database schemas".
And by stuck I mean 8-hours stuck on that.
I've tried on the same server where previously was the 11.22 and ucmdb, on another server, on a freshly installed VM, while standing upside down, and singing kumbaya.... No luck.

 

postgressql.log shows only this:

2017-03-21 16:48:04.443 GMT  424  LOG:  database system was shut down at 2017-03-21 16:48:01 GMT
2017-03-21 16:48:04.445 GMT  424  LOG:  MultiXact member wraparound protections are now enabled
2017-03-21 16:48:04.449 GMT  3452  LOG:  database system is ready to accept connections
2017-03-21 16:48:04.458 GMT  1548  LOG:  autovacuum launcher started

(only these 4 lines)

 

probesetup.log:

Running C:\hp\UCMDB\DataFlowProbe\tools\dbscripts\createProbeDBs.cmd at Tue 03/21/2017 16:48:06.05

(just this ONE line). It has started at 21th march, 4:48 PM, and is now 22nd march, 10:45am and still no development.... ARGH.

Any new ideas?

1 REPLY
Frequent Advisor

Re: Installing UD Probe 11.30 stuck at "creating database"

After reading some other threads on possibly related Issues, I came across this:

"

Probe cannot be started after installation if any of the following special characters are included in the PostgreSQL user account password: ? | & ) %

"

 

Thing is, the probe installer FORCES you to use one of the following special characters in installation:

,\:/._?&%=+-[]()|

So you have a good chance (5 in 17, or 30%) of choosing one of those. Which I did. (%)

Change the password to use underscore, and it finished correctly.

For the record, the ACTUAL safestring is:

, \ : / . _ = + - [ ] (

 

Seriously HP?

//Add this to "OnDomLoad" event