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UCMDB to ITSM push job is getting failed

Frequent Advisor

UCMDB to ITSM push job is getting failed

Hi Expert,

We are integrating UCMDB With ITSM.

Push job run for a while and suddenly get failed with error message in communication log .

com.mercury.topaz.cmdb.server.manage.rpm.StoppedException: [ErrorCode [700000] Action was cancelled.]
Thread RequestProcessorAsyncPool-13467 interrupted
at com.mercury.topaz.cmdb.server.manage.rpm.StopSign.test(StopSign.java:28)
at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.processRequest(RequestProcessor.java:146)
... 52 more

UCMDB version :-

*** System information ***
Server version: 10.20 build: 480
OS: Windows Server 2012 version 6.2

I've installed Content pack 18 only Cup15 which support ITSM 9.41.

ITSM version :- 9.41

Thanks & Regards
Govind Bisht
1 REPLY
Neighborhood Admin

Re: UCMDB to ITSM push job is getting failed

Hi,

 

We have an expert day going on today in our entitled forum which is only accessible and viewable for customers with a valid SAID (Support Agreement ID) in your profile. I see that you have access. so if you want you can submit your question to this forum:

UCMDB and UD Support Customer Forum 

You need to be logged in to see and access this forum. Also outside of the expert day we always have support engineers in this forum that can address your questions.

Greetings,

Bill

//Add this to "OnDomLoad" event