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Ucmdb package manager wizard freezes initializing

Frequent Advisor

Ucmdb package manager wizard freezes initializing

Have you ever come across this?

I try to create a new custom package in ucmdb 9.05 package manager. I write the name and click next going to resources. Then wizard states initializing and freezes there forever. I restarted ucmdb SERVICE and have the same reaction. I cleared the java cache on my pc (client) nothing. I have a same test environmet and there everything works fine

 

Attached the screen

3 REPLIES
Trusted Contributor

Re: Ucmdb package manager wizard freezes initializing

Are there any errors in the logs when this occurs?

Rey Lejano

effectualsystems.com
Frequent Advisor

Re: Ucmdb package manager wizard freezes initializing

IN the applet-general.log we get error like that

 

at com.hp.ucmdb.ui.ucmdb_admin.visual.components.tools.packagemanager.PackageManager.onAdd(PackageManager.java:492)
at com.hp.ucmdb.ui.ucmdb_admin.visual.components.tools.packagemanager.PackageManager.access$800(PackageManager.java:63)
at com.hp.ucmdb.ui.ucmdb_admin.visual.components.tools.packagemanager.PackageManager$6.actionPerformed(PackageManager.java:244)
at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)
at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.setPressed(Unknown Source)
at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(Unknown Source)
at com.jidesoft.plaf.basic.BasicJideButtonListener.mouseReleased(Unknown Source)
at java.awt.AWTEventMulticaster.mouseReleased(Unknown Source)
at java.awt.Component.processMouseEvent(Unknown Source)
at javax.swing.JComponent.processMouseEvent(Unknown Source)
at java.awt.Component.processEvent(Unknown Source)
at java.awt.Container.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.awt.EventQueue.access$500(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue$4.run(Unknown Source)
at java.awt.EventQueue$4.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)
Caused by: java.lang.NullPointerException
at com.hp.ucmdb.ui.ucmdb_admin.visual.components.tools.packagemanager.PackagesMode.getCITResourceExplorer(PackagesMode.java:403)
at com.hp.ucmdb.ui.ucmdb_admin.visual.components.tools.packagemanager.PackageData.setTopicToResourcesMap(PackageData.java:64)
at com.hp.ucmdb.ui.ucmdb_admin.visual.components.tools.packagemanager.PackageData.<init>(PackageData.java:60)
at com.hp.ucmdb.ui.ucmdb_admin.visual.components.tools.packagemanager.panels.systemresources.SystemResourcesPanel.setPackageDataIfNull(SystemResourcesPanel.java:134)
at com.hp.ucmdb.ui.ucmdb_admin.visual.components.tools.packagemanager.panels.systemresources.SystemResourcesPanel$SetPackageDataTask.work(SystemResourcesPanel.java:546)
at com.hp.ucmdb.ui.ucmdb_admin.visual.components.tools.packagemanager.panels.systemresources.SystemResourcesPanel$SetPackageDataTask.work(SystemResourcesPanel.java:543)
at com.hp.ucmdb.ui.ui_core.task.job.SwingJobAdapter.performInBackground(SwingJobAdapter.java:162)
at com.hp.ucmdb.ui.ui_core.task.job.fnd.SwingJob.doInBackground(SwingJob.java:59)
at org.jdesktop.swingworker.SwingWorker$1.call(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at org.jdesktop.swingworker.SwingWorker.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

Trusted Contributor

Re: Ucmdb package manager wizard freezes initializing

Sorry, I'm not familiar with that error or this sympton and I don't see any relevant articles in HP's self-solve knowledge search. Hopefully someone who has seen this error before can chime in.

Rey Lejano

effectualsystems.com
//Add this to "OnDomLoad" event