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cms to rtsm sync error in ucmdb and bsm integration for globalid sync

Trusted Contributor

cms to rtsm sync error in ucmdb and bsm integration for globalid sync

[ Edited ]

Hi,

 

Working on UD 10.10 cp13 cup2

 

BSM 9.23 

 

Working on globalid sync from ucmdb to BSM .

 

Installed CMS to RTSM sync package o ucmdb and bsm and created integration point successfully but all jobs are showing below error from BSM side. Even tried to pull single CI but no luck.

 

"Integration[CMS to RTSM Sync]: Unable to calculate Query [BasicInfrastructure_Sync] result in source UCMDB after 200 seconds"

 

Please suggest.

 

ERROR MESSAGE :

ailed running population. destID:CMS to RTSM Sync, Failed during query:BasicInfrastructure_Sync, all queries:[BasicInfrastructure_Sync], finished queries:[] ERROR:appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [802] General Integration Error]
CMDB Operation Internal Error: class com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.exception.AdapterAccessGeneralException : Integration[CMS to RTSM Sync]: Unable to calculate Query [BasicInfrastructure_Sync] result in source UCMDB after 200 seconds
com.mercury.topaz.cmdb.shared.base.CmdbException: [ErrorCode [-2147483648] undefined error code]
Unable to calculate Query [BasicInfrastructure_Sync] result in source UCMDB after 200 seconds
at com.hp.ucmdb.adapters.cmdbAdapter.CmdbAdapter.validateResultIsCalculated(CmdbAdapter.java:448)
at com.hp.ucmdb.adapters.cmdbAdapter.CmdbAdapter.getChangesFromFullQuery(CmdbAdapter.java:425)
at com.hp.ucmdb.adapters.cmdbAdapter.CmdbAdapter.getChanges(CmdbAdapter.java:307)
at com.mercury.topaz.cmdb.server.fcmdb.dataAccess.operation.query.impl.DataAccessAdapterQueryRetrieveChanges.getChangesResult(DataAccessAdapterQueryRetrieveChanges.java:48)
at com.mercury.topaz.cmdb.server.fcmdb.dataAccess.operation.query.impl.DataAccessAdapterQueryRetrieveChanges.doDataAccessQueryExecute(DataAccessAdapterQueryRetrieveChanges.java:38)
at com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.operation.query.impl.AbstractDataAccessLifeCycleAdapterQuery.doLifeCycleExecute(AbstractDataAccessLifeCycleAdapterQuery.java:36)
at com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.operation.impl.AbstractDataAccessLifeCycleAdapterOperation.doDataAccessExecute(AbstractDataAccessLifeCycleAdapterOperation.java:60)
at com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.operation.impl.AbstractDataAccessAdapterOperation.dataAccessExecute(AbstractDataAccessAdapterOperation.java:62)
at com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.operation.impl.AbstractDataAccessAdapterOperation.doExecute(AbstractDataAccessAdapterOperation.java:39)
at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractFrameworkOperation.commonExecute(AbstractFrameworkOperation.java:17)
at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation.execute(AbstractCommonOperation.java:62)
at com.mercury.topaz.cmdb.server.fcmdb.dataAccess.manager.impl.DataAccessAdapterManagerProbeImpl.executeOperation(DataAccessAdapterManagerProbeImpl.java:51)
at com.hp.ucmdb.discovery.probe.agents.probemgr.adapters.DataAccessAdaptersFacade.invokeOperation(DataAccessAdaptersFacade.java:369)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.runChangesOnPopulateChangesAdapter(AdapterService.java:872)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.runQueriesOnPopulateChangesAdapter(AdapterService.java:838)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.runQueries(AdapterService.java:288)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.runDiscovery(AdapterService.java:185)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.discover(AdapterService.java:140)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter.launchTask(JobExecuter.java:1238)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter$JobExecuterWorker.launch(JobExecuter.java:993)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter$JobExecuterWorker.executeTask(JobExecuter.java:930)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter$JobExecuterWorker.run(JobExecuter.java:836)
: operation Data Access Adapter Query: Retrieve Changed Data
at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation.execute(AbstractCommonOperation.java:88)
at com.mercury.topaz.cmdb.server.fcmdb.dataAccess.manager.impl.DataAccessAdapterManagerProbeImpl.executeOperation(DataAccessAdapterManagerProbeImpl.java:51)
at com.hp.ucmdb.discovery.probe.agents.probemgr.adapters.DataAccessAdaptersFacade.invokeOperation(DataAccessAdaptersFacade.java:369)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.runChangesOnPopulateChangesAdapter(AdapterService.java:872)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.runQueriesOnPopulateChangesAdapter(AdapterService.java:838)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.runQueries(AdapterService.java:288)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.runDiscovery(AdapterService.java:185)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.discover(AdapterService.java:140)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter.launchTask(JobExecuter.java:1238)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter$JobExecuterWorker.launch(JobExecuter.java:993)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter$JobExecuterWorker.executeTask(JobExecuter.java:930)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter$JobExecuterWorker.run(JobExecuter.java:836)
Caused by: com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.exception.AdapterAccessGeneralException: [ErrorCode [802] General Integration Error]
Integration[CMS to RTSM Sync]: Unable to calculate Query [BasicInfrastructure_Sync] result in source UCMDB after 200 seconds
com.mercury.topaz.cmdb.shared.base.CmdbException: [ErrorCode [-2147483648] undefined error code]
Unable to calculate Query [BasicInfrastructure_Sync] result in source UCMDB after 200 seconds
at com.hp.ucmdb.adapters.cmdbAdapter.CmdbAdapter.validateResultIsCalculated(CmdbAdapter.java:448)
at com.hp.ucmdb.adapters.cmdbAdapter.CmdbAdapter.getChangesFromFullQuery(CmdbAdapter.java:425)
at com.hp.ucmdb.adapters.cmdbAdapter.CmdbAdapter.getChanges(CmdbAdapter.java:307)
at com.mercury.topaz.cmdb.server.fcmdb.dataAccess.operation.query.impl.DataAccessAdapterQueryRetrieveChanges.getChangesResult(DataAccessAdapterQueryRetrieveChanges.java:48)
at com.mercury.topaz.cmdb.server.fcmdb.dataAccess.operation.query.impl.DataAccessAdapterQueryRetrieveChanges.doDataAccessQueryExecute(DataAccessAdapterQueryRetrieveChanges.java:38)
at com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.operation.query.impl.AbstractDataAccessLifeCycleAdapterQuery.doLifeCycleExecute(AbstractDataAccessLifeCycleAdapterQuery.java:36)
at com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.operation.impl.AbstractDataAccessLifeCycleAdapterOperation.doDataAccessExecute(AbstractDataAccessLifeCycleAdapterOperation.java:60)
at com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.operation.impl.AbstractDataAccessAdapterOperation.dataAccessExecute(AbstractDataAccessAdapterOperation.java:62)
at com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.operation.impl.AbstractDataAccessAdapterOperation.doExecute(AbstractDataAccessAdapterOperation.java:39)
at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractFrameworkOperation.commonExecute(AbstractFrameworkOperation.java:17)
at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation.execute(AbstractCommonOperation.java:62)
at com.mercury.topaz.cmdb.server.fcmdb.dataAccess.manager.impl.DataAccessAdapterManagerProbeImpl.executeOperation(DataAccessAdapterManagerProbeImpl.java:51)
at com.hp.ucmdb.discovery.probe.agents.probemgr.adapters.DataAccessAdaptersFacade.invokeOperation(DataAccessAdaptersFacade.java:369)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.runChangesOnPopulateChangesAdapter(AdapterService.java:872)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.runQueriesOnPopulateChangesAdapter(AdapterService.java:838)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.runQueries(AdapterService.java:288)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.runDiscovery(AdapterService.java:185)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.discover(AdapterService.java:140)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter.launchTask(JobExecuter.java:1238)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter$JobExecuterWorker.launch(JobExecuter.java:993)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter$JobExecuterWorker.executeTask(JobExecuter.java:930)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter$JobExecuterWorker.run(JobExecuter.java:836)

at com.mercury.topaz.cmdb.server.fcmdb.util.ExceptionConverter.createAdapterAccessGeneralException(ExceptionConverter.java:238)
at com.mercury.topaz.cmdb.server.fcmdb.util.ExceptionConverter.createAdapterAccessException(ExceptionConverter.java:96)
at com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.operation.impl.AbstractDataAccessAdapterOperation.createAdapterAccessException(AbstractDataAccessAdapterOperation.java:57)
at com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.operation.impl.AbstractDataAccessAdapterOperation.doExecute(AbstractDataAccessAdapterOperation.java:42)
at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractFrameworkOperation.commonExecute(AbstractFrameworkOperation.java:17)
at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation.execute(AbstractCommonOperation.java:62)
... 11 more

 

 

 

P.S. This thread has been moved from Application Perf Mgmt (BAC / BSM) Support and News Forum to CMS and Discovery Support and News Forum. - Hp Forum moderator 

1 REPLY
HPE Expert

Re: cms to rtsm sync error in ucmdb and bsm integration for globalid sync

Release the TQL by restarting UCMDB.

If the error persists, please log a new thread in the uCMDB forum:

http://h30499.www3.hp.com/t5/uCMDB-Support-Customer-Forum/bd-p/ucmdb-support-customer-forum#.U6Fm8-DCTvY

PatW
//Add this to "OnDomLoad" event