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uCMDB SM integration

Frequent Advisor

uCMDB SM integration



uCMDB and SM are integrated. Recently we observed that CIs are getting inserted in SM as ABCD_1, whereas CI ABCD already there in SM CI (inserted by uCMDB earlier). Also lots of CIs are not including in SM Configuration Item.


Please guide.



Abira Chatterjee

Frequent Advisor

Re: uCMDB SM integration

You have the out of the box adapter and out of the box DEM rules in ITSM.


The system and adapter are working as designed.


In the DEM rules "reconciliation" tab you have two radio boxes. You are set to rename.


You go to the tab and select the second radio button and this will result in an error instead.


You can find more details below for how to avoid other causes and issues.



You can also learn more about how to avoid them entirely here:





//Add this to "OnDomLoad" event