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тАО08-11-2009 08:08 AM
тАО08-11-2009 08:08 AM
Attendant console
I connect my console, I add his mac and connect with a phone, but the console doesn't work. And the red led flash every 30 sec. ?
It's the first time I install a console on a VCX, Can someone help me ?
Thanks
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тАО08-18-2009 01:41 AM
тАО08-18-2009 01:41 AM
Re: Attendant console
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тАО09-03-2009 07:25 PM
тАО09-03-2009 07:25 PM
Re: Attendant console
you must provision correctly a fixe the mac address for IP Phones for phone extension that must be releted to attend console and setup a association with the extension phone;
and then it's must be work after ten second after startup.
Certified VCX IP Telephony and LAN Enterprise Expert
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тАО04-20-2011 12:09 PM
тАО04-20-2011 12:09 PM
Re: Attendant console
the switch port in which is conected the attendant console, in what port link type it has to be? hybrid or access mode, and when the telephony it's working with DHCP the attendant could take it's information like the phones or it has to be static.
Ing. Ang├йlica Susana Hern├бndez V├бzquez
System and Field Engineer
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тАО04-25-2011 07:27 AM
тАО04-25-2011 07:27 AM
Re: Attendant console
Also I believe only the 3105 attendant console model works with the new VCX system. We had 1105's and would not work so having to buy 3105's.
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тАО05-20-2011 03:35 PM
тАО05-20-2011 03:35 PM
Re: Attendant console
I found this but i want to know if it works, and if when you are updating the database, Is the telephony working?
HP VCX - 3105 Attendant Consoles do not Work with VCX 9.5.13
- putty into the VCX as root
- Switch user to cworks:#su - cworks
- Execute the command to get DB name:#cd /opt/3com/VCX/vcxdata/bin #./listVcxdataFor example:Copyright (C) 2009 3Com Corporation, All rights reserved.VCXDATAV54#09002021 VCXDATA Schema Count: 1 SUCCESS: VCXDATA Schema Instances Foundexit from cworks
- Go into sqlplus#su - oracle #sqlplus /nolog connect /as sysdba update VCXDATAV54#09002021.code_device_type set description = '3105 DSSBLF' where dev_type_id=1056; commit; (if it returns the message that ANY rows were updated, you MUST type commit; and press enter to save the change for each system) (repeat this command for any other schemas you see in listVcxdata)exit
- Reboot of the phones and the attendant console may be required to allow the button mappings to be updated.
Ing. Ang├йlica Susana Hern├бndez V├бzquez
System and Field Engineer
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тАО05-24-2011 06:17 PM - edited тАО05-24-2011 06:25 PM
тАО05-24-2011 06:17 PM - edited тАО05-24-2011 06:25 PM
Re: Attendant console
Could anyone help me?
the IP Address was succesfully configured on the attendant console, the firmware was upgraded and now accept VCX commands, I have added the mac address of the attendant on VCX devices and match with the phone of the operator, but the attendant console does not transfer or calling any of the extensions on button mapping.
I see the CLI of the attendant and it seems it's working, but the VCX can't interpret the signals that sends the console.
I found this but i want to be sure that it works, and i will not have problems with the telephony. Can i do this while the telephony service it is working?
HP VCX - 3105 Attendant Consoles do not Work with VCX 9.5.13
- putty into the VCX as root
- Switch user to cworks:#su - cworks
- Execute the command to get DB name:#cd /opt/3com/VCX/vcxdata/bin #./listVcxdataFor example:Copyright (C) 2009 3Com Corporation, All rights reserved.VCXDATAV54#09002021 VCXDATA Schema Count: 1 SUCCESS: VCXDATA Schema Instances Foundexit from cworks
- Go into sqlplus#su - oracle #sqlplus /nolog connect /as sysdba update VCXDATAV54#09002021.code_device_type set description = '3105 DSSBLF' where dev_type_id=1056; commit; (if it returns the message that ANY rows were updated, you MUST type commit; and press enter to save the change for each system) (repeat this command for any other schemas you see in listVcxdata)exit
- Reboot of the phones and the attendant console may be required to allow the button mappings to be updated.
Ing. Ang├йlica Susana Hern├бndez V├бzquez
System and Field Engineer
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тАО06-02-2011 08:37 AM
тАО06-02-2011 08:37 AM
Re: Attendant console
Hi,
Yes, that procedure should be followed to get the Attendant Consoles to function in VCX 9.5.13. It should not cause any other IP Telephony issues if followed correctly. Call processing will continue to function normally while that procedure is carried out.
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тАО06-13-2011 11:21 AM - edited тАО06-13-2011 11:41 AM
тАО06-13-2011 11:21 AM - edited тАО06-13-2011 11:41 AM
Re: Attendant console
Sorry for replying to an older message, but will DB Update Commands from Inge work on a VCX Connect @ version 8.0.4e?
I ran
"#su - oracle #sqlplus /nolog connect /as sysdba update VCXDATAV54#09002021.code_device_type set description = '3105 DSSBLF' where dev_type_id=1056; commit;" and also "#su - oracle #sqlplus /nolog connect /as sysdba update VCXDATAV54#09002021.code_device_type set description = '3105 DSSBLF' where dev_type_id=1056;"
but I'm only getting the sqlplus command options on that version.
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тАО06-14-2011 07:26 AM
тАО06-14-2011 07:26 AM
Re: Attendant console
Hi Nintendo1889,
No, the commands posted by Igne do NOT work on VCX Connect 8.0.4e. That version has no known issues with attendant consoles. If the attendant consoles are configured properly, then they should function normally.