IP Telephony - VCX
1747984 Members
4657 Online
108756 Solutions
New Discussion

Re: Email to fax issues.

 
Gareth.Coley
Advisor

Email to fax issues.

Hello, lets see if anyone is still looking at these boards.

 I have an  issue with our email to fax setup.  We have a VCX enteprise solution with a seperate IPM server which the emails are directed to.  I can see the emails hitting the ipm server through the log files but I can't work out why they are not been sent to the relevant fax machines.  I have attached a log from the log files of one of the calls.  Please let me know if you spot an issue with it.

 

(3054611360|INFO) xx.xxx.xx.xx:57068 --> xxx.xx.xx.xx:25 established

(3054611360|SMTP|91bd230) SEND 220 SMTP server ready

(3044121504|SMTP|) ulBufferLength > 0

(3044121504|SMTP|91bd230) RECV "EHLO es5000.xxx.xxxxxxxx.xxx.xx"

(3044121504|SMTP|91bd230) SEND 250-ESMTP spoken here

250-SIZE 0

250 DSN

(3023141792|SMTP|) ulBufferLength > 0

(3023141792|SMTP|91bd230) RECV "MAIL FROM:Gareth.Coley@xxxxxxx.xxx.xx"

(3023141792|ENTER) SMTP_State.h:202 SMTP_Established::parse_email_command mail from:gareth.coley@xxxxxxx.xxx.xx

(3023141792|SMTP) MAIL FROM: '<gareth.coley@xxxxxxx.xxx.xx>'

(3023141792|SMTP) MAIL FROM: '<gareth.coley@xxxxxxx.xxx.xx>'

(3023141792|SMTP) MAIL FROM: '<gareth.coley@xxxxxxx.xxx.xx>'

(3023141792|SMTP|91bd230) SEND 250 SMTP server ready for recipients

(3065101216|SMTP|) ulBufferLength > 0

(3065101216|SMTP|91bd230) RECV "RCPT TO:fax901922xxxxxx@fax.xxxxxxx.xxx.xx ORCPT=rfc822;fax901922xxxxxx@fax.xxxxxxx.xxx.xx"

(112462752|CBM) SEND email_cansend:152644112:1430309907

email_cansend

fax901922xxxxxx@fax.xxxxxxx.xxx.xx

<gareth.coley@xxxxxxx.xxx.xx>

 

(27257760|INFO|91bd230) RECV "152644112:1430309907

1

"

(27257760|SMTP|91bd230) RECV email_cansend: ret=1, alias=

(27257760|SMTP|91bd230) SEND 250 recipient OK

(3033631648|SMTP|) ulBufferLength > 0

(3033631648|SMTP|91bd230) RECV "DATA"

(3033631648|SMTP|91bd230) SEND 354 send data, end with CRLF.CRLF

(146856864|SMTP|) ulBufferLength > 0

(3086080928|SMTP|) ulBufferLength > 0

(3075591072|SMTP|) ulBufferLength > 0

(3054611360|SMTP|) ulBufferLength > 0

(3044121504|SMTP|) ulBufferLength > 0

(3023141792|SMTP|) ulBufferLength > 0

(3065101216|SMTP|) ulBufferLength > 0

(3033631648|SMTP|) ulBufferLength > 0

(146856864|SMTP|) ulBufferLength > 0

(112462752|CBM) SEND nan:152644072:1430309911

nan

 

(27257760|INFO|91bd230) RECV "152644072:1430309911

###2489

"

(27257760|SMTP|91bd230) RECV nan:###2489

(27257760|SMTP) type:1 dest:fax901922xxxxxx@faxxxxxxxx.xxx.xx

(27257760|INFO) SMTP_State.h:1072 Composed rfc822 message file successfully.

(27257760|SMTP) sent message: ###2489 to fax901922xxxxxx@fax.xxxxxxx.xxx.xx:0

(112462752|CBM) SEND msg:152846792:1430309919

msg

###2489

fax901922xxxxxx@fax.xxxxxxx.xxx.xx

Gareth.Coley@xxxxxxx.xxx.xx

test

0

0

0

0

1

 

(27257760|INFO|91bd230) RECV "152846792:1430309919

ok

"

(27257760|SMTP|91bd230) RECV msg:ok

 

(27257760|SMTP|91bd230) SEND 250 OK, message submitted

(3086080928|SMTP|) ulBufferLength > 0

(3086080928|SMTP|91bd230) RECV "QUIT"

(3086080928|SMTP|91bd230) SEND 221 Service closing transmission channel

(3086080928|SMTP) SMTP server handler 152818224 is being released...

(3086080928|INFO) Email_Handler.cpp:95 xxx.xx.xx.xx:25 --> xx.xxx.xx.xx:57068 closing

(3086080928|INFO) Email_Event_Handler.cpp:179 handler 152818224 deregistered and deleted

 

 

 

 

N.B.  Incoming faxes to mailboxes work fine, it is just the email to fax that is having issues.

 

2 REPLIES 2
John_Katzmaier
Valued Contributor

Re: Email to fax issues.

Hi Gareth,

 

What happens if you walk up to a fax machine and dial the fax number exactly as IP Messaging should be directing the call processor to do, i.e. 901922xxxxxx

 

Another possibility is if you're using "Profile-based" routing on the VCX, there needs to be a "catch-all" route plan that does not use a profile, directed to a gateway that will place those outgoing calls.

 

Does it make a difference if you email different file formats?

 

If none of those suggestions help, then contacting HP Technical Support is probably the next step. They would probably want to see a detailed IP Messaging, call processor, and gateway log of the email to fax attempt.

Gareth.Coley
Advisor

Re: Email to fax issues.

If i dial the 01922 number directly the fax rings and recieves, so the fax looks like it is setup correctly.  I have set a default route for any 9* number to go to ISDN, that still does not work, if I use different file formats it fails at the IPM to send.  Looks like I will need to log a job with support, thank you for your thoughts.