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VM Backup error after maintenance

Frequent Advisor

VM Backup error after maintenance

[ Edited ]

We recently performed some maintenance on an ESXi cluster we backup using VM Explorer 6.3. A couple of VM's were vMotioned during the maintenance, and ESXi was patched on the whole cluster. All the backups are working except for two VM's that are reporting an error I've never seen before;

Failed: Unable to find a virtual disk which match with the snapshot information <servername>

Nothing else is logged, but the backup just fails. All other VM's in the cluster backup fine. There aren't any outstanding snapshots on the VM's, I've tried removing and re-adding them to the task too. No change. Any ideas?

2 REPLIES
Frequent Advisor

Re: VM Backup error after maintenance

Anyone have any ideas? Still have this problem on the same two servers. Every night, exactly the same error. Can't find any other threads that match, and search shows nothing.

HPE Expert

Re: VM Backup error after maintenance

The VM Explorer Logs (in C:\ProgramData\Trilead\VMX\log) and the ESXi hostd should help you to analyze what causes this issue. In case you do not get any further by doing so, please open a support case and we will be happy to help you.