Web and Unmanaged

1810G Power on issue

 
MartyInce
Regular Visitor

1810G Power on issue

I have an 1810G - 24 that most of the time wont reboot on power up properly, just sits there with Power and Fault Light on making a slight buzzing sound.
If I power cycle 7 or 8 times it will come good and then go through normal POST and seem to run fine (until the next power flick)
I have tried to reload factory default settings to no avail
Any ideas what I could try to resolve this?

4 REPLIES 4
akg7
HPE Pro

Re: 1810G Power on issue

Hello,

What is the software version and can you please share produc tnumber 'JXXXXX' of the device?

Thanks!

I am an HPE Employee

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MartyInce
Regular Visitor

Re: 1810G Power on issue

Software version : P.1.14

Product Number : J9450A

Thanks for your reply

akg7
HPE Pro

Re: 1810G Power on issue

Hello,

Have you tried factory reset?

This device is running on quite old software, can you try to upgrade it?

If issue remains then I will advise you to replace the hardware.

Thanks!

 

I am an HPE Employee

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MartyInce
Regular Visitor

Re: 1810G Power on issue

Thanks - I did the factory reset and also updated the software to latest version (P2.24)

It has problems rebooting automatically - but it is better than it was

Is there a waranty I can use to get the hardware replaced?