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Broken firmware update website link for J9833A and J9834A PS-1810 switches

 
drshock
Occasional Contributor

Broken firmware update website link for J9833A and J9834A PS-1810 switches

For awhile now the buttons on this page head to dead links - https://h10145.www1.hpe.com/Downloads/ProductsList.aspx?lang=en&cc=us&prodSeriesId=5384985

This page has a certificate problem as well.  It is reached from the product page here by clicking the drivers, software and firmware link - http://h20566.www2.hpe.com/portal/site/hpsc/public/psi/home/?sp4ts.oid=5384985&ac.admitted=1466990597272.125225703.1938120508

Which in turn is reached from the product marketing page by clicking Technical Support/Manuals - http://www8.hp.com/us/en/products/networking-switches/product-detail.html?oid=5385017

Is there a different location to get the updated firmware or where this broken link can be reported to HP support?

Live for today...
3 REPLIES
Dennis Handly
Acclaimed Contributor

Re: Broken firmware update website link for J9833A and J9834A PS-1810 switches

I didn't see any certificate problems.  And both download links show:

https://h10145.www1.hpe.com/hpweb_error.html?aspxerrorpath=/Downloads/ProductsList.aspx

The page you requested can not be found or displayed at this time.

With a Contact Us link to the left:

https://h10145.www1.hpe.com/help/help_contactinfo.aspx?cwp=2&SelectedTab=2

 

Hmm, after fooling around with it, the links started working.  ???

https://h10145.www1.hpe.com/Downloads/DownloadSoftware.aspx?SoftwareReleaseUId=17075&ProductNumber=J9833A&prodSeriesId=5384985

drshock
Occasional Contributor

Re: Broken firmware update website link for J9833A and J9834A PS-1810 switches


Dennis Handly wrote:

I didn't see any certificate problems.  And both download links show:

https://h10145.www1.hpe.com/hpweb_error.html?aspxerrorpath=/Downloads/ProductsList.aspx

The page you requested can not be found or displayed at this time.

With a Contact Us link to the left:

https://h10145.www1.hpe.com/help/help_contactinfo.aspx?cwp=2&SelectedTab=2

 

Hmm, after fooling around with it, the links started working.  ???

https://h10145.www1.hpe.com/Downloads/DownloadSoftware.aspx?SoftwareReleaseUId=17075&ProductNumber=J9833A&prodSeriesId=5384985


The manually "fooled around with" link works.   Thanks.    HP should fix this.     On a mac using Firefox, Safari, or Chrome I cannot access the unmodified links and get the error as you did.    But I also get this certificate error on Firefox:

An error occurred during a connection to h10145.www1.hpe.com. Peer's Certificate has been revoked. Error code: SEC_ERROR_REVOKED_CERTIFICATE

Got the firmware now though so I'm good.  ;-)

Live for today...
Dennis Handly
Acclaimed Contributor

Re: Broken firmware update website link for J9833A and J9834A PS-1810 switches

>An error occurred during a connection to h10145.www1.hpe.com. Peer's Certificate has been revoked.

 

Looks like the certificate was updated yesterday.