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Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

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CookieKiller
Occasional Contributor

Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

Hi @ all,

 

I have an HP ProCurve 1810G - 8 GE, P.1.6, eCos-2.0.

 

I've tried to update the initial Firmeware P.1.6 to P.1.17 or P.1.20 but without any success.

 

1. Here are the steps I've tried:

HTTP P.1.17 > Image "Backup" (with Windows & Linux Client)

TFTP P.1.17 > Image "Backup" (with Windows & Linux TFTP Server)

 

HTTP P.1.20 > Image "Backup" (with Windows & Linux Client)

TFTP P.1.20> Image "Backup" (with Windows & Linux TFTP Server)

 

2. System environment:

OS1: Windows 7x64 (Pysical Machine)

OS2: Ubuntu 14.04 (Pysical Machine)

 

TFTP Server 1 Windows: Tftpd32

TFTP Server 2 Windows: SolarWinds TFTP Server

TFTP Server Ubuntu: tftpgui (https://code.google.com/p/tftpgui/)

 

No Firewalls, no DHCP, Static IP

PC1 & PC2 <> Switch - directly conntected with LAN Cable (no crossover)

 

1x CAT5e Cable (0,5 meters)

1x CAT6 Cable (1 meter)

 

3. HTTP Error Messages:

Download to IMAGE1 failed. Insufficient memory to download the 'P_1_17.stk'.

Download to valMapImage1 failed. File 'P_1_17.stk' may not exist or it is empty.

 

Download to IMAGE1 failed. Insufficient memory to download the 'P_1_20.stk'.

Download to valMapImage1 failed. File 'P_1_20.stk' may not exist or it is empty.

 

4. TFTP Error Messages (Windows ans Linux):

Insufficient memory to perform the file download.

File download failed!

 

6. Notes:

- tried the clear button on the switch > no success

- tried the reset button on the switch > no success

- tried every port with every  cable with every client > no success

 

Now I don't know what to do now. Has someone an solution for me?

 

With friendly regards

 

Cookie

 

P.S: Sorry for  my englisch I'm a german speaker. :-)

 

 

P.S. This thread has been moved from ProCurve / ProVision-Based to Web and Unmanaged. - Hp Forum Moderator

12 REPLIES
FranoM
Advisor

Re: Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

Hello,

 

Did you tried these procesure : (first step is mandatory !)

 

  1. Position Image1 as active
  2. Reboot
  3. Update Active with 1.20
  4. Reboot
  5. Update Backup with 2.12
  6. Position Image2 as active
  7. Reboot
  8. Update Backup with 2.12

Let me know if it's help.

 

Regards,

 

FranoM

CookieKiller
Occasional Contributor

Re: Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

Hi,

 

thanks for your reply.

 

The problem is that I can't set the 1st Image as active.

 

 

It comes the following error message:

 

 

 

When i try to update the "Active" Image by selecting the Active instead of Backup Entry in the Download Manager nothing happens when i push the "Download" Button.

 

No Error Message - Nothing

 

It looks like the button donsn't work. (HTTP & TFTP)

 

 

 

Regards,

 

Cookie

 

 

FranoM
Advisor
Solution

Re: Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

Hello,

 

As I can see on your screen shot, the switch do not see his own firmware.

 

Your switch is life time warranty. Open a case at the HP support and ask to replace it.

 

Regards,

 

FranoM

CookieKiller
Occasional Contributor

Re: Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

Hi,

 

thanks for your help.

Can you tell me how to do this?

 

I've searched around the HP Website the last weekend a couple of times to get in touch with HP.

But I can't really find the right contact for me.

 

Regards,

 

Cookie

FranoM
Advisor

Re: Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

Cookie,

 

If you are located in Belgium, the best way is : +32 78600600

 

Regards,

 

FranoM

CookieKiller
Occasional Contributor

Re: Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

Hi FranoM,

 

I'm located in Germany. :-)

 

Regards,

 

Cookie

FranoM
Advisor

Re: Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

CookieKiller
Occasional Contributor

Re: Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

Hi,

 

thanks a lot for your help.

I've opend a case by phone now.

They will check if a replacement is required.

 

Have a nice Day :-)

 

Regards,

 

Cookie

Crix1990
Occasional Visitor

Re: Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

Anything new about that?

 

Have the same issue here, too..also in Germany...

LNITS
Occasional Visitor

Re: Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

I'm having exactly the same problems.

Are there any solutions yet?

jazzcobaz
Occasional Visitor

Re: Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

I work For HPE support

 

Please Boot your Switch using p 1.20 ( image 1 ) and then you can upgrade to 2.x on image 2

Please go to this link to download  p1.20

 

https://h10145.www1.hpe.com/downloads/DownloadSoftware.aspx?SoftwareReleaseUId=9251&ProductNumber=J9449A&lang=&cc=&prodSeriesId=&SaidNumber=

 

MarionBates
Occasional Visitor

Re: Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

Here are the exact steps I followed successfully on five of these:

1. Maintenance -> Dualimage config, select Image1, Activate, Apply
2. Diagnostics -> Reboot switch, UNcheck "save config", reboot
3. Maintenance -> Update Manager, method HTTP, type Code, select Active, choose 1.20, download
4. Diagnostics -> Reboot switch, UNcheck "save config", reboot
5. Maintenance -> Update Manager, method HTTP, type Code, select Backup, choose 2.12, download
6. Maintenance -> Dualimage config, select Image2, Activate, Apply
7. Diagnostics -> Reboot switch, UNcheck "save config", reboot

In case it helps anyone else.