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тАО10-25-2015 11:19 AM
тАО10-25-2015 11:19 AM
HP 1810-24G v2 Web Management UI unavailable
Hello,
I have been having a consistent issue for quite some time now with my 1810-24G V2. After a short perios of time (a few hours to a couple of days), the Web Management UI becomes unavailable. The only solution is to go to the rack, pull the power on the unit and have it reboot. At that time, the switch's Web Management comes back up. Lately, this has been causing a huge issue.
The switch is running firmware PL.2.04 on both images. Here is the system description line:
HP 1810-24G, PL.2.04, eCos-3.0, 1_12_8-customized-h
Any ideas on how to resolve this issue? From researching it, it looked like it was supposed to be resolved in code 1.17. Clearly, for my model, this is not the case.
Any help is GREATLY appreciated!
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тАО11-01-2015 05:13 AM
тАО11-01-2015 05:13 AM
Re: HP 1810-24G v2 Web Management UI unavailable
Try upgrading the firmware.
Seems like this was fixed in Version P.2.7 as shown in latest (P.2.16) release notes
http://h20564.www2.hpe.com/portal/site/hpsc/public/kb/docDisplay/?docId=c04722978
CR_0000105424 The switch cannot be accessed by the web user interface, and end-user traffic
is not forwarded after 2-3 days of system uptime.
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тАО11-03-2015 12:52 PM
тАО11-03-2015 12:52 PM
Re: HP 1810-24G v2 Web Management UI unavailable
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тАО11-03-2015 01:00 PM
тАО11-03-2015 01:00 PM
Re: HP 1810-24G v2 Web Management UI unavailable
Found it! However, I do not have the J9450A. I have the J9803A. When I look up that product, it only shows 2.04 as the latest firmware. I'm assuming I cannot use the J9450 firmware, correct?
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тАО11-17-2015 03:59 PM
тАО11-17-2015 03:59 PM
Re: HP 1810-24G v2 Web Management UI unavailable
Anyone have any insight on this? This is becoming a very large issue!
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тАО11-18-2015 12:59 AM - edited тАО11-18-2015 01:01 AM
тАО11-18-2015 12:59 AM - edited тАО11-18-2015 01:01 AM
Re: HP 1810-24G v2 Web Management UI unavailable
Cofiguring logging to syslog server might give a clue
Did you already open a case at HP support?
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тАО11-18-2015 07:41 AM
тАО11-18-2015 07:41 AM
Re: HP 1810-24G v2 Web Management UI unavailable
No I haven't - How do I get to open a case on HP Support? When I tred clicking 'Support' > Contact Us, it only gave me an options for sales or Self-Service customer support, which pointed me to this forum.
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тАО11-18-2015 08:42 AM - edited тАО11-18-2015 08:44 AM
тАО11-18-2015 08:42 AM - edited тАО11-18-2015 08:44 AM
Re: HP 1810-24G v2 Web Management UI unavailable
You can find a support phone number here:
https://h10145.www1.hp.com/help/Help_ContactInfo.aspx?cwp=2&SelectedTab=2
Expand the section for your region at the bottom of the screen.
Your switch only supports PL code. You are correct that the latest posted to the web is PL.2.04. Support may have a newer version available that has not been posted to the web.