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HP 1810-24G v2 Web Management UI unavailable

 
jnick
Visitor

HP 1810-24G v2 Web Management UI unavailable

Hello,

 

I have been having a consistent issue for quite some time now with my 1810-24G V2. After a short perios of time (a few hours to a couple of days), the Web Management UI becomes unavailable. The only solution is to go to the rack, pull the power on the unit and have it reboot. At that time, the switch's Web Management comes back up. Lately, this has been causing a huge issue.

 

The switch is running firmware PL.2.04 on both images. Here is the system description line:

 

HP 1810-24G, PL.2.04, eCos-3.0, 1_12_8-customized-h

 

Any ideas on how to resolve this issue? From researching it, it looked like it was supposed to be resolved in code 1.17. Clearly, for my model, this is not the case.

 

Any help is GREATLY appreciated!

 

7 REPLIES
16again
Respected Contributor

Re: HP 1810-24G v2 Web Management UI unavailable

Try upgrading the firmware.
Seems like this was fixed in Version P.2.7 as shown in latest (P.2.16) release notes
http://h20564.www2.hpe.com/portal/site/hpsc/public/kb/docDisplay/?docId=c04722978
CR_0000105424
The switch cannot be accessed by the web user interface, and end-user traffic

is not forwarded after 2-3 days of system uptime.

 

jnick
Visitor

Re: HP 1810-24G v2 Web Management UI unavailable

Thanks for the info! But how do I find the firmware considering it says it wasn't posted on the web?? I didn't know there was Firmware beyond 2.04 to be honest...
jnick
Visitor

Re: HP 1810-24G v2 Web Management UI unavailable

Found it! However, I do not have the J9450A. I have the J9803A. When I look up that product, it only shows 2.04 as the latest firmware. I'm assuming I cannot use the J9450 firmware, correct?

 

jnick
Visitor

Re: HP 1810-24G v2 Web Management UI unavailable

Anyone have any insight on this? This is becoming a very large issue!

16again
Respected Contributor

Re: HP 1810-24G v2 Web Management UI unavailable

Cofiguring logging to syslog server might give a clue
Did you already open a case at HP support?

jnick
Visitor

Re: HP 1810-24G v2 Web Management UI unavailable

No I haven't - How do I get to open a case on HP Support? When I tred clicking 'Support' > Contact Us, it only gave me an options for sales or Self-Service customer support, which pointed me to this forum.

EricAtHP
Esteemed Contributor

Re: HP 1810-24G v2 Web Management UI unavailable

You can find a support phone number here: 

https://h10145.www1.hp.com/help/Help_ContactInfo.aspx?cwp=2&SelectedTab=2

Expand the section for your region at the bottom of the screen.

Your switch only supports PL code. You are correct that the latest posted to the web is PL.2.04. Support may have a newer version available that has not been posted to the web.