HP 1920-24g

[LUIS4]

CUANDO LE DOY A CONTROL + B NO ME FUNCIONA, LE EXPLICO MI CASO, YO ACEDIA POR LA INTERFACE WEB PERO BORRE SIN QUERER LOS ARCHIVOS (jg925a-cmw520-r1115.bak.bin) ENTRE OTROS QUE ESTABAN EN LA LISTA, AHORA EL SWICTH SE QUEDA PARPADIANDO EL LED DE ENCENDIDO Y CUANDO LE CONECTO UN CABLE UTP NO HACE NADA, OK LOGRE CONECTARME POR CONSOLA, PERO NO OBEDECE LOS COMANDOS, POR QUE CUANDO ESTA INICANDO LE DOY A CONTROL + B, Y me sale (El programa de aplicación no existe) QUE PUEDO HACER?

¿Hay alguna forma física de restablecer el 1920 sin CLI o web?

Gracias.

Google Translated

WHEN I GIVE CONTROL + B IT DOES NOT WORK FOR ME, I EXPLAIN MY CASE TO HIM, I ACCESSED THROUGH THE WEB INTERFACE BUT I DELETED THE FILES WITHOUT WANTING (jg925a-cmw520-r1115.bak.bin) AMONG OTHERS THAT WERE ON THE LIST, NOW THE SWICTH THE POWER LED STAYS BLINKING AND WHEN I CONNECT A UTP CABLE IT DOES NOT DO ANYTHING, OK I CAN CONNECT THROUGH THE CONSOLE, BUT IT DOES NOT OBEY THE COMMANDS, BECAUSE WHEN IT IS STARTING I GIVE IT A CONTROL + B, AND I GET IT (The application program does not exist) WHAT CAN I DO?

Is there a physical way to reset the 1920 without CLI or web?

Thanks.

[akg7]

Hello,

I believe you have deleted the image file or software file is corrupted.

To recover you need to follow bootware menu which comes via CTRL+B only.

Are you getting below option while powering on the switch:

System is starting... 
Press Ctrl+D to access BASIC-BOOTWARE MENU 
Booting Normal Extend BootWare 
The Extend BootWare is self-decompressing.....................Done! 
**************************************************************************** 
*                                                                          * 
*             HP 1920-24g Switch Jxxxxx BootWare, Version 1.10              * 
*                                                                          * 
**************************************************************************** 
Copyright (c) 2020 Hewlett-Packard Development Company, L.P. 
Compiled Date       : May 28 2020 09:00:20 
CPU Type            : Mxxxxx
CPU L1 Cache        : 16KB 
CPU Clock Speed     : 650MHz 
Memory Type         : DDR3 SDRAM 
Memory Size         : 128MB 
Memory Speed        : 300MHz 
BootWare Size       : 3MB 
Flash Size          : 32MB 
BootWare Validating... 
Press Ctrl+B to enter extended boot menu...

After reaching to this stage you need to pess CTRL+B

BootWare password: Not required. Please press Enter to continue. 
Password recovery capability is enabled. 
Note: The current operating device is flash 
Enter < Storage Device Operation > to select device. 
===========================<EXTEND-BOOTWARE MENU>=========================== 
|<1> Boot System                                                           | 
|<2> Enter Serial SubMenu                                                  | 
|<3> Enter Ethernet SubMenu                                                | 
|<4> File Control                                                          | 
|<5> Restore to Factory Default Configuration                              | 
|<6> Skip Current System Configuration                                     | 
|<7> BootWare Operation Menu                                               | 
|<8> Clear Super Password                                                  | 
|<9> Storage Device Operation                                              | 
|<0> Reboot                                                                | 
============================================================================ 
Ctrl+Z: Access EXTEND-ASSISTANT MENU 
Ctrl+F: Format File System 
Enter your choice(0-9): 

Please confirm if you are reaching upto there or not?

 Thanks!

[LUIS4]

Greetings

It won't let me get there as I mentioned, when I hit Ctrl + B, it tells me (The application program doesn't exist), if there is another way I would appreciate it.

[akg7]

Hello,

We request you to log a case on HPE Support Center portal for further resolution using the link: https://support.hpe.com/hpesc/public/home/

Thanks!

[LUIS4]

ESA PAGINA DE SOPORTE PONE AL CLIENTE COGER LUCHA, NO ES MUY PRACTICA QUE DIGAMOS, LO HE INTENTADO Y NO ME SIRVE DE NADA, PERO ESTA BIEN MUCHAS GRACIAS, REEMPLAZAREMOS ESE DIPOSITIVO POR OTRO 

[akg7]

Hello @LUIS4 

Sorry cant help here much because switch is not reaching to bootware menu. This seems switch flash is corrupted which might required either remote diagnosis or replacement of the switch. Thats why requested to log a case with support.

Thanks!