HP 1920-8G Switch - System Booting Porblem.

[mrnetwork]

Hi,

When my switch boots up in some point it shows the following output on the screen.

rv_InternalSetStpPort: call Hal_GetStpPortState fail! Drv_Port_SetMstpStateByInstance: call Drv_InternalSetStpPort(8,25)fail! Drv_Set_MstpPortState: call Drv_Port_SetMstpStateByInstance(7,25,1)fail! Drv_InternalSetStpPort: call Hal_GetStpPortState fail! Drv_Port_SetMstpStateByInstance: call Drv_InternalSetStpPort(8,26)fail! Drv_Set_MstpPortState: call Drv_Port_SetMstpStateByInstance(7,26,1)fail! Drv_InternalSetStpPort: call Hal_GetStpPortState fail! Drv_Port_SetMstpStateByInstance: call Drv_InternalSetStpPort(8,27)fail! Drv_Set_MstpPortState: call Drv_Port_SetMstpStateByInstance(7,27,1)fail! Drv_InternalSetStpPort: call Hal_GetStpPortState fail! Drv_Port_SetMstpStateByInstance: call Drv_InternalSetStpPort(9,0)fail! Drv_Set_MstpPortState: call Drv_Port_SetMstpStateByInstance(8,0,1)fail! Drv_InternalSetStpPort: call Hal_GetStpPortState fail! Drv_Port_SetMstpStateByInstance: call Drv_InternalSetStpPort(9,1)fail! Drv_Set_MstpPortState: call Drv_Port_SetMstpStateByInstance(8,1,1)fail! Drv_InternalSetStpPort: call Hal_GetStpPortState fail! Drv_Port_SetMstpStateByInstance: call Drv_InternalSetStpPort(9,2)fail! Drv_Set_MstpPortState: call Drv_Port_SetMstpStateByInstance(8,2,1)fail! Drv_InternalSetStpPort: call Hal_GetStpPortState fail! Drv_Port_SetMstpStateByInstance: call Drv_InternalSetStpPort(9,3)fail! Drv_Set_MstpPortState: call Drv_Port_SetMstpStateByInstance(8,3,1)fail! Drv_InternalSetStpPort: call Hal_GetStpPortState fail! Drv_Port_SetMstpStateByInstance: call Drv_InternalSetStpPort(9,4)fail! Drv_Set_MstpPortState: call Drv_Port_SetMstpStateByInstance(8,4,1)fail! Drv_InternalSetStpPort: call Hal_GetStpPortState fail! Drv_Port_SetMstpStateByInstance: call Drv_InternalSetStpPort(9,5)fail! Drv_Set_MstpPortState: call Drv_Port_SetMstpStateByInstance(8,5,1)fail! Drv_InternalSetStpPort: call Hal_GetStpPortState fail! Drv_Port_SetMstpStateByInstance: call Drv_InternalSetStpPort(9,6)fail! Drv_Set_MstpPortState: call Drv_Port_SetMstpStateByInstance(8,6,1)fail! Drv_InternalSetStpPort: call Hal_GetStpPortState fail! Drv_Port_SetMstpStateByInstance: call Drv_InternalSetStpPort(9,7)fail! Drv_Set_MstpPortState: call Drv_Port_SetMstpStateByInstance(8,7,1)fail! Drv_InternalSetStpPort: call Hal_GetStpPortState fail! Drv_Port_SetMstpStateByInstance: call Drv_InternalSetStpPort(9,16)fail! Drv_Set_MstpPortState: call Drv_Port_SetMstpStateByInstance(8,16,1)fail! Drv_

I'd like to know which could be the reason for this out put and what could i do about it.

Tks...

[parnassus]

Is your HPE OfficeConnect 1920 Switch (JG920A) able to run correctly or not? it's not clear if those messages are boot warnings only or a signal that something worst happened...do you have access to it via Console? do you reach its Boot Menù? what do you see exactly since you power it on? are you able to manage it through its Web GUI or what? which firmware version was/is it running on?

[mrnetwork]

Hi Parnassus,

Answer your first question, not it isn't able to boot correctly. Yes, I can access to it via console cable and i'm able to access to the boot menu. At the begining i thought it was some kind of issue related with the firmware and i tried changing it for other versions (older and later) but i had no good result. 

Bellow you can see the full output i got. 

I hope you could help me.

Press Ctrl+D to access BASIC-BOOTWARE MENU
Booting Normal Extend BootWare
The Extend BootWare is self-decompressing..........................Done!

****************************************************************************
* *
* HPE 1920-24G Switch JG924A BootWare, Version 1.22 *
* *
****************************************************************************
Copyright (c) 2010-2017 Hewlett Packard Enterprise Development LP

Compiled Date : Apr 14 2017 15:05:19
CPU Type : MIPS4kec
CPU L1 Cache : 16KB
CPU Clock Speed : 500MHz
Memory Type : DDR3 SDRAM
Memory Size : 128MB
Memory Speed : 300MHz
BootWare Size : 3MB
Flash Size : 32MB

BootWare Validating...
Press Ctrl+B to enter extended boot menu...
Starting to get the main application file--flash:/JG924A-CMW520-R1107.bin!.
...........................................................................
.................
The main application file is self-decompressing.............................
............................................................................
............................................................................
............................................................................
............................................................................
............................................................................
..................................Done!
System application is starting...
System application is starting...RTK API error = 3, file hal/switch/realtek/rtk_drv_acl_839x.c, line = 3934
Hal_SetAclInit failed rv = 193!
RTK API error = 3, file hal/switch/realtek/rtk_drv_mac.c, line = 561
Hal_SetMacInit failed rv = 193!
Hal_SetIPMCInit failed rv = 193!
RTK API error = 3, file hal/switch/realtek/rtk_drv_vlan.c, line = 146
Hal_SetVlanInit failed rv = 386!
Hal_Dot1xInit failed rv = 386!
RTK API error = 3, file hal/switch/realtek/rtk_drv_ratelimit.c, line = 177
Hal_SetRatelimitInit failed rv = 579!
RTK API error = 3, file hal/switch/realtek/rtk_drv_qos.c, line = 155
Hal_SetQosInit failed rv = 772!
Hal_StpInit failed rv = 772!
Hal_I2cFiberInit failed rv = 772!
Hal_GetBoardIdByGpio failed rv = 772!
Hal_PhyRegInit failed rv = 772!
Hal_StormCtl_Init failed rv = 772!
Hal_SetTrapInit failed rv = 772!
Hal_AggrInit failed rv = 772!
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1651
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1918
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 396
) fail!
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1651
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1651
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1651
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1651

RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1651
RTK API error = 3, file hal/switch/realtek/rtk_drv_stp.c, line = 662
Drv_InternalSetStpPort: call Hal_GetStpPortState fail!
Drv_Port_SetMstpStateByInstance: call Drv_InternalSetStpPort(1,5)fail!
Drv_Set_MstpPortState: call Drv_Port_SetMstpStateByInstance(0,5,3)fail!RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1651
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1651
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1651
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1651
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1651
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1651
RTK API error = 3, file hal/switch/realtek/rtk_drv_vlan.c, line = 691
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1651
RTK API error = 3, file hal/switch/realtek/rtk_drv_stp.c, line = 662
Drv_InternalSetStpPort: call Hal_GetStpPortState fail!
Drv_PortSetStpStateInAllInstances: call Drv_InternalSetStpPort(1,5,0) fail!
Drv_STP_BlockPort: call Drv_PortSetStpStateInAllInstances fail!
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
System is starting...
Press Ctrl+D to access BASIC-BOOTWARE MENU
Booting Normal Extend BootWare
The Extend BootWare is self-decompressing..........................Done!

Thanks..!

[mrnetwork]

Hi Parnassus,

Answer your first question, not it isn't able to boot correctly. Yes, I can access to it via console cable and i'm able to access to the boot menu. At the begining i thought it was some kind of issue related with the firmware and i tried changing it for other versions (older and later) but i had no good result. 

Bellow you can see the full output i got. 

I hope you could help me.

Press Ctrl+D to access BASIC-BOOTWARE MENU
Booting Normal Extend BootWare
The Extend BootWare is self-decompressing..........................Done!

****************************************************************************
* *
* HPE 1920-24G Switch JG924A BootWare, Version 1.22 *
* *
****************************************************************************
Copyright (c) 2010-2017 Hewlett Packard Enterprise Development LP

Compiled Date : Apr 14 2017 15:05:19
CPU Type : MIPS4kec
CPU L1 Cache : 16KB
CPU Clock Speed : 500MHz
Memory Type : DDR3 SDRAM
Memory Size : 128MB
Memory Speed : 300MHz
BootWare Size : 3MB
Flash Size : 32MB

BootWare Validating...
Press Ctrl+B to enter extended boot menu...
Starting to get the main application file--flash:/JG924A-CMW520-R1107.bin!.
...........................................................................
.................
The main application file is self-decompressing.............................
............................................................................
............................................................................
............................................................................
............................................................................
............................................................................
..................................Done!
System application is starting...
System application is starting...RTK API error = 3, file hal/switch/realtek/rtk_drv_acl_839x.c, line = 3934
Hal_SetAclInit failed rv = 193!
RTK API error = 3, file hal/switch/realtek/rtk_drv_mac.c, line = 561
Hal_SetMacInit failed rv = 193!
Hal_SetIPMCInit failed rv = 193!
RTK API error = 3, file hal/switch/realtek/rtk_drv_vlan.c, line = 146
Hal_SetVlanInit failed rv = 386!
Hal_Dot1xInit failed rv = 386!
RTK API error = 3, file hal/switch/realtek/rtk_drv_ratelimit.c, line = 177
Hal_SetRatelimitInit failed rv = 579!
RTK API error = 3, file hal/switch/realtek/rtk_drv_qos.c, line = 155
Hal_SetQosInit failed rv = 772!
Hal_StpInit failed rv = 772!
Hal_I2cFiberInit failed rv = 772!
Hal_GetBoardIdByGpio failed rv = 772!
Hal_PhyRegInit failed rv = 772!
Hal_StormCtl_Init failed rv = 772!
Hal_SetTrapInit failed rv = 772!
Hal_AggrInit failed rv = 772!
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1651
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1918
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 396
) fail!
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1651
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1651
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1651
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1651

RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1651
RTK API error = 3, file hal/switch/realtek/rtk_drv_stp.c, line = 662
Drv_InternalSetStpPort: call Hal_GetStpPortState fail!
Drv_Port_SetMstpStateByInstance: call Drv_InternalSetStpPort(1,5)fail!
Drv_Set_MstpPortState: call Drv_Port_SetMstpStateByInstance(0,5,3)fail!RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1651
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1651
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1651
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1651
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1651
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1651
RTK API error = 3, file hal/switch/realtek/rtk_drv_vlan.c, line = 691
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1651
RTK API error = 3, file hal/switch/realtek/rtk_drv_stp.c, line = 662
Drv_InternalSetStpPort: call Hal_GetStpPortState fail!
Drv_PortSetStpStateInAllInstances: call Drv_InternalSetStpPort(1,5,0) fail!
Drv_STP_BlockPort: call Drv_PortSetStpStateInAllInstances fail!
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
System is starting...
Press Ctrl+D to access BASIC-BOOTWARE MENU
Booting Normal Extend BootWare
The Extend BootWare is self-decompressing..........................Done!

Thanks..!

[parnassus]

Initially you wrote about 1920-8G...then booting log reports 1920-24G...so is it an 8 or 24 ports HPE OfficeConnect 1920 Switch?
Are you sure you loaded the correct Firmware for the correct Switch SKU (latest release has name R1119)?

[Sofyane]

Hello,

i am facing the same issue   ; my switch HP 1920-48G is not able to start correctly . a loop of errors  like :

RTK API error = 3, file hal/switch/realtek/rtk_drv_acl_839x.c, line = 3934

Before installing the lastest fireware 1119 the switch was not able to start and set up the ip for vlan1 to manage it.

So i installed the lasted fireware But after instalation of the lastest fireware 1119 i m still getting the same message errors but after a few messages .i can access to the CLI and setup the ip for vlan 1 but i can not ping this IP from my switch .

any help please

Best regards.

[Sofyane]

Hello,

After starting the Switch ; i would like to setup the IP ipsetup and manage it from the web.  the command is correct but i m not able to ping the ip and connect to the webinterface .

pleqse help

[hoangnd]

same problems, I can't manipulate on switch to upgrade firmware. 

RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702
RTK API error = 3, file hal/switch/realtek/rtk_drv_port.c, line = 1702

System is starting...
Press Ctrl+D to access BASIC-BOOTWARE MENU
Booting Normal Extend BootWare
The Extend BootWare is self-decompressing...................Done!

Please helps,

[arelgueta]

Ante errores de configuración o daños en el sistema operativo base del Switch se puede recuperar el soft siguiendo los siguientes pasos:

1) Utilizar el soft: ExtraPuTTy
Este es una versión mejorada de PuTTy

2) Establecer los Parámetros de Conexión
Los mismos dependen del Switch. Debes ver los parametros para conexión Auxiliar

3) Acceder ak Menú de Booteo Extendido (ctrl+B)

4) Eliminar el archivo de configuración: seleccionar la opción 4 = File Control (Recomiendo eliminar este archivo ya que al cargar el nuevo firmware el mismo se encargará de generar uno nuevo con la configuración de fábrica del swich)
En este menú podremos
+ver los archivos: opción 1 = Display All Files
+Seleccionar el firmware a cargar: 2 = Set Aplication File Type
+Seleccionar el archivo de configuración: 3 = Set Configuration File Type
+Borrar Archivos: 4 = Delete File

5) volver al menú principal y seleccionar la opción 2 = Enter Serial SubMenu

6) En el Menú siguiente, elegir la opción: 2 = Update Main Aplication File
Saldrá lo siguiente: "Please Start to Transfer File, Press ctrl+C to exit. Waiting ...CCCCCCCCCCC

7) Cuando aparezca dicha leyenda, desde el menú de herramientas de ExtraPuTTy seleccionar: Files Transfer/Xmodem 1K/Send
Seleccionar el archivo .bin a cargar en el switch (siempre se recomienda que sea el último firmware estable descargado de las fuentes oficiales de HP)

Este paso tardará mucho. Paciencia.

9) Reiniciar el switch y seleccionar el nuevo firmware a cargar. esto se selecciona desde el menú especificado en el punto 4 de esta guía
Es posible que es este paso actualice el BootWare. Hacerlo sin miedo, se prepara para correr el nuevo firmware.
Tardará nuevamente en crear el nuevo archivo de configuración.

10) Una vez que termina, el switch está funcionando con la configuración de fábrica, por lo que ya se puede gestionar vía Web

11) Festejar con una cerveza bien helada la recuperación de un equipo caro.

Google Translated

In case of configuration errors or damage to the base operating system of the Switch, the software can be recovered by following the following steps:

1) Use the software: ExtraPuTTy This is an improved version of PuTTy

2) Set the Connection Parameters They depend on the Switch. Check the parameters to connect your switch via serial cable

3) Access the Extended Boot Menu (ctrl + B)

4) Delete the configuration file: select option 4 = File Control (I recommend deleting this file since when loading the new firmware it will be in charge of generating a new one with the factory settings of the swich) In this menu we can + see the files: option 1 = Display All Files + Select the firmware to load: 2 = Set Application File Type + Select the configuration file : 3 = Set Configuration File Type + Delete Files: 4 = Delete File

5) go back to the main menu and select option 2 = Enter Serial SubMenu

6) In the following Menu, choose the option: 2 = Update Main Application File The following will appear : "Please Start to Transfer File, Press ctrl + C to exit. Waiting ... CCCCCCCCCCC

7) When this legend appears, from the ExtraPuTT tools menu and select: Files Transfer / Xmodem 1K / Send

Select e The .bin file to load on the switch (it is always recommended that it be the latest stable firmware downloaded from official HP sources)

This step will take a long time. Patience.

9) Restart the switch and select the new firmware to load. This is selected from the menu specified in point 4 of this guide. It is possible that this step updates the BootWare. Do it without fear, preparing to run the new firmware. It will take time to create the new configuration file again.

10) Once finished, the switch is working with the factory settings, so it can now be managed via the Web. 1

1) Celebrate the recovery of expensive equipment with a cold beer.