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HPE 1920S switch temporary doesn't replies to ICMP (ping) requests

 
akg7
HPE Pro

Re: HPE 1920S switch temporary doesn't replies to ICMP (ping) requests

Hello @eldxmgw,

One more question, what is the current software version in the switch?

Thanks!

Note: While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the companyAccept or Kudo
eldxmgw
Occasional Advisor

Re: HPE 1920S switch temporary doesn't replies to ICMP (ping) requests

akg7
HPE Pro

Re: HPE 1920S switch temporary doesn't replies to ICMP (ping) requests

Hello @eldxmgw,

Apologies for delayed response.

I have reviewed the log buffer and there are not much information into it which give the reason code.

Also this switch is running on latest version.

The issue needs remote/LAB intervention so I will advise you to log a case with support/

And are you using Aruba central?

Thanks!

 



 

Note: While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the companyAccept or Kudo
eldxmgw
Occasional Advisor

Re: HPE 1920S switch temporary doesn't replies to ICMP (ping) requests

Hello, sorry i don't use any support or similar board concerning HPE stuff than this.

I don't even know where, what and how to do it.

I just register on this community board hoping to finally get this issue fixed

akg7
HPE Pro

Re: HPE 1920S switch temporary doesn't replies to ICMP (ping) requests

Hello @eldxmgw,,

Let me give one more try, is it possible for you to share network/topology diagram?

Thanks!

Note: While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the companyAccept or Kudo
eldxmgw
Occasional Advisor

Re: HPE 1920S switch temporary doesn't replies to ICMP (ping) requests

Ahm, something like that doesn't exists. I don't even know how to do this right now, sorry.

eldxmgw
Occasional Advisor

Re: HPE 1920S switch temporary doesn't replies to ICMP (ping) requests

Any further advice, or is this issue falling asleep now?

akg7
HPE Pro

Re: HPE 1920S switch temporary doesn't replies to ICMP (ping) requests

Hello @eldxmgw,

Is this switch part of Aruba central?

As mentioned erlier, the issue needs remote/LAB intervention so I will advise you to log a case with support by using below link:

https://support.hpe.com/hpesc/public/home/

Thanks!

Note: While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the companyAccept or Kudo