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Incidente con mi Switch -HPE OfficeConnect Switch 1920S 48G 4SFP JL382A

 
JimmySystem
Occasional Contributor

Incidente con mi Switch -HPE OfficeConnect Switch 1920S 48G 4SFP JL382A

Dear good afternoon, Request your support today, change and restart unexpectedly the following message, I need your support to prevent the case.

***************************************************
* Start FASTPATH Stack Information *
***************************************************
pid: 1129
TID: 0xb67204c0
Task Name: bcmINTR
si_signo: 11
si_errno: 0
si_code: 1
si_addr: (nil)
Date/Time: 5/2/1970 7:59:47
SW ver: PD.01.05

------------ CALL STACK INFO ------------
$001b9804$ log_error_code + 0x60
$0006bcdc$ hapiBroadAssert + 0x14
$00e8f778$ sal_assert_set + 0x30
$00ffccec$ soc_dma_done_chain + 0x224
$0101a194$ soc_cmicm_intr + 0x200
$00e8bb1c$ bcm_hr2_dual_port_mode_reinit + 0x748
$00640c40$ osapi_task_wrapper + 0x168
/lib/libpthread.so.0 [0xb6f717e8]
-----------------------------------------
Stack Size: 20480 Bytes
Stack Base Address: 0xB671C000


***************************************************
* End FASTPATH Stack Information *
***************************************************

1 REPLY 1
parnassus
Honored Contributor

Re: Incidente con mi Switch -HPE OfficeConnect Switch 1920S 48G 4SFP JL382A

Do yourself a favour: update your JL382A Software Version ASAP.

***************************************************
* Start FASTPATH Stack Information *
***************************************************
pid: 1129
TID: 0xb67204c0
Task Name: bcmINTR
si_signo: 11
si_errno: 0
si_code: 1
si_addr: (nil)
Date/Time: 5/2/1970 7:59:47
SW ver: PD.01.05

------------ CALL STACK INFO ------------
$001b9804$ log_error_code + 0x60
$0006bcdc$ hapiBroadAssert + 0x14
$00e8f778$ sal_assert_set + 0x30
$00ffccec$ soc_dma_done_chain + 0x224
$0101a194$ soc_cmicm_intr + 0x200
$00e8bb1c$ bcm_hr2_dual_port_mode_reinit + 0x748
$00640c40$ osapi_task_wrapper + 0x168
/lib/libpthread.so.0 [0xb6f717e8]
-----------------------------------------
Stack Size: 20480 Bytes
Stack Base Address: 0xB671C000


***************************************************
* End FASTPATH Stack Information *
***************************************************

Your HPE OfficeConnect 1920S is actually running an old (the first ever released for the HPE 1920S) PD.01.05 Software version built on February, 20th 2017...more than two years old...update to latest PD.02.09 Software version built on May, 14th 2019, few weeks ago.

If you're going to open a support case (once the product is registered) then I bet HPE/Aruba will ask you to update accordingly.

References here (Read CAREFULLY every Release Notes, especially the one related to the first PD.02.xx to understand how to move from PD.01.xx to PD.02.xx safely). Another useful page could be this one.