Switch troubleshooting

[Chanklish]

hello 

 i have an hp 1910 series switch that is not working properly

the power led blinks and 4 ports have stable green light even thought no cable is connected

i update the firmware , reinitialized the swtch ( to factory settings ) and even disabled the ports but they are still green

what can i do ?

[MstWntd]

Dear Customer, 

Kindly help with the Product number of the HP 1910 series switch.

Request you to check the following article, which has few information with LED on 1910 switch here.

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c04349441

If the above information alleviates your query, don't forget to click Kudos!

[drk787]

Hi,

There is a possibility that the ports are failing self test and may require a RMA. Do you see any events in the log buffer related to these ports.

[Chanklish]

even after disabling the ports they are still solid green .

i will check the logs , but i am sure it's warranty has expired