HPE Community
Web and Unmanaged
1753797 Members
7355 Online
108805 Solutions
New Discussion

a port in SW 1910 shutdown after plugin a cable from fingerprint

 
longtrancntt
Occasional Contributor

‎12-16-2019 03:26 AM - edited ‎12-16-2019 03:43 AM

‎12-16-2019 03:26 AM - edited ‎12-16-2019 03:43 AM

a port in SW 1910 shutdown after plugin a cable from fingerprint

hi all,

I have an HPE SW 1910-48G working normally until today. After I plugged an RJ45 cable to connect my fingerprint device (use 1 2 3 6 cable only) into port 48 => the port is shut down and disabled till now  (when I connect it to another device it does now turn on the light and nothing happen) 

When I check in the Interface Statistic, it showed that port 48 is InDiscards and InErrors. The same thing happened to another port in another SW when I try to test the cable connected with the fingerprint.

Is there any solution to restore the port? Is that a problem with the electric shock go through RJ45? But my SWs is not a POE...

Thanks much.

0 Kudos
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.