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SNMP services are crashing 2-3 times in month with HP Proliant Support Pack X 64 bit ver:8.30

SNMP services are crashing 2-3 times in month with HP Proliant Support Pack X 64 bit ver:8.30

Hi Guys,

We have 2 x HP DL 360 G6 servers(2xIntel Xeon at 2533Mhz, x64 architecture, 8 cores - 16 threads) with Windows Server 2003 R2 Standard x64 Edition (SP2)+ 12GB of memory.Since we installed HP Proliant Support Pack X64 Bit ver: 8.30 on both servers,SNMP services are crashing 2-3 times in a month and we are currently are not able to monitor their hardware via HP SIM 5.3 SP1 console!

The error we see in the System event log is this:

=================================
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Date: 15/02/2010
Time: 5:54:02 PM
User: N/A
Computer: MONPRDAPPW001
Description:
The SNMP Service service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
============================================

Has anyone seen this error and what's causing it ? Is there a bug with this version of HPSP x64 bit ver: 8.30 ? Do we need to unistall this version and go back to the previous version of : 8.25 ?? How do you unistall the current HPSPS x64 ver: 8.30 for these servers ?

Any assistance with this issue is much appreciated.

Cheers,
Robert
2 REPLIES
Vania.Lolham
Occasional Visitor

Re: SNMP services are crashing 2-3 times in month with HP Proliant Support Pack X 64 bit ver:8.30

Hi Robert,

Please send me an email, I like to catch up with you regarding some technical issues.
my email: vania@computergeneration.com.au

Thanks,

Vania
Roger Faucher
Honored Contributor

Re: SNMP services are crashing 2-3 times in month with HP Proliant Support Pack X 64 bit ver:8.30

Until you have a resolution, you may want to consider setting the SNMP service to restart and change the 300000 milliseconds (5 minutes) to a smaller value. I like to use 1 minute (60000 milliseconds).

PSP 8.50 and 8.40 are available here:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3716247&prodTypeId=18964&prodSeriesId=3716246&swLang=13&taskId=135&swEnvOID=1113

Make a great day!

Roger
Make a great day!

Roger