Windows Server 2003 for 64-Bit Extended Systems
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Why don't addresses, phone numbers show up?

paul courry
Honored Contributor

Why don't addresses, phone numbers show up?

I'm scratching my head over this one and I'm not sure there is even an ITRC category for this one, but here goes...

Within Active Directory there is space for an address, phone number, etc. and they have all duly been filled in and yes, we have Exchange 2007 installed. However, when I go into Outlook, regardless of version, the information does not show up.

Just what is this country-boy doing wrong?
6 REPLIES
Shoghi Martinez G.
Honored Contributor

Re: Why don't addresses, phone numbers show up?

The phone shown in outlook is the one from the General Tab not from the "Telephones" Tab.
paul courry
Honored Contributor

Re: Why don't addresses, phone numbers show up?

General Tab is filled out and has been. Still a no show.
Shoghi Martinez G.
Honored Contributor

Re: Why don't addresses, phone numbers show up?

Close Outlook and erase all oab files in your profile, restart outlook, this will force and adress book download, and the changes must be reflected.

They are located at:
C:\Documents and Settings\user name\Local Settings\Application Data\Microsoft\Outlook

My outlook version is 2003.
paul courry
Honored Contributor

Re: Why don't addresses, phone numbers show up?

I can't do that to everybody. We have to solve this for everybody, company-wide. Some of the people are scattered around the world.
Shoghi Martinez G.
Honored Contributor

Re: Why don't addresses, phone numbers show up?

It is just a test, if it work then eventually everybody will have the information. It is just matter of time.
paul courry
Honored Contributor

Re: Why don't addresses, phone numbers show up?

The solution to the problem was provided via another source...


To use the Exchange Management Console to update an offline address book

1.Start the Exchange Management Console.
2.In the console tree, expand Organization Configuration, and then click Mailbox.
3.In the result pane, click the Offline Address Book tab, and then click the OAB that you want to update.
4.In the action pane, click Update.
5.Read the warning box, and then click Yes to continue.

This kicks off the update process. Within a few hours the address as visible in Outlook will be updated.

http://technet.microsoft.com/en-us/library/aa997684.aspx