Windows Server 2003 for 64-Bit Extended Systems
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help and support service disappears

MR T_1
Occasional Advisor

help and support service disappears

On my DL360 the help and support service keeps disappearing, could you help?
4 REPLIES
Richard.Brown
Regular Advisor

Re: help and support service disappears

1. Open a command prompt.
2. Navigate to C:\Windows\PCHealth\HelpCtr\Binaries
3. Run this command:
start /w helpsvc /svchost netsvcs /regserver /install
4. Once this command completes the 'Help and Support' service should now appear in services.msc
KarloChacon
Honored Contributor

Re: help and support service disappears

hi

try this workaround

WORKAROUND
To work around this issue, you must reinstall the "Help and Support" service. To do this, follow these steps:

1. Close all applications that use HelpCtr Service.

2. At a command prompt, type the following commands, and then press ENTER after each command:
1. %windir%\pchealth\helpctr\binaries\HelpSvc.exe /regserver /svchost netsvcs /RAInstall

2. %windir%\pchealth\helpctr\binaries\HSCUpd.exe -i %windir%\pchealth\helpctr\binaries\hscmui.cab
3.
%windir%\pchealth\helpctr\binaries\HSCUpd.exe -i %windir%\pchealth\helpctr\binaries\hscsp_l3.cab


that helped me to restore my Help and support Service on my dl380 g5

Regards
Didn't your momma teach you to say thanks!
KarloChacon
Honored Contributor

Re: help and support service disappears

the commands are better displayed here

http://support.microsoft.com/kb/937231

regards
Didn't your momma teach you to say thanks!
KarloChacon
Honored Contributor

Re: help and support service disappears

by the way the last command includes " please remove and apply it

regards
Didn't your momma teach you to say thanks!