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Blue Screen Trap (BugCheck, STOP: 0x0000000A (0xC0000000, 0xD0000002, 0x00000000, 0x80817077))

 
GerSpawn
Occasional Visitor

Blue Screen Trap (BugCheck, STOP: 0x0000000A (0xC0000000, 0xD0000002, 0x00000000, 0x80817077))

Hello, we have a HP DL360 G4 with an ISA Server 2004 installed.
Can someone please help me to determine what has caused my server to reboot unexpectedly?

After the automatically restart,The HP Log View shows the error:
Blue Screen Trap (BugCheck, STOP: 0x0000000A (0xC0000000, 0xD0000002, 0x00000000, 0x80817077)),Operating System,Critical.

what can i do?
Thanks in advance.
3 REPLIES 3
Aaron Wolski
Valued Contributor

Re: Blue Screen Trap (BugCheck, STOP: 0x0000000A (0xC0000000, 0xD0000002, 0x00000000, 0x80817077))

I'm not sure that the problem can be diagnosed with just that information. You could try following the procedure discussed at http://tr.im/Schaefer_Debugging_Part2

It's also worth identifying recent changes to the system; new or updated drivers, installation of software requiring a driver.

Are you running all of the latest system drivers and firmware?

HTH
Rune J. Winje
Honored Contributor

Re: Blue Screen Trap (BugCheck, STOP: 0x0000000A (0xC0000000, 0xD0000002, 0x00000000, 0x80817077))

Stop 0xA is one of the most general error codes you can get - usually caused by filter drivers (drivers between Windows and the hardware - e.g. antivirus drivers, disk drivers, network drivers etc, etc...)

Disable automatic server reboot (otherwise a memory dump will not be saved).

Download windbg and run it, enter a symbols path and open the crash dump. If you are lucky the automated analysis may point to the driver that is responsible, if not you need to get expert help. Debugging beyond the basics is something that requires experience.

http://www.microsoft.com/whdc/DevTools/Debugging/default.mspx


Cheers,
Rune

GerSpawn
Occasional Visitor

Re: Blue Screen Trap (BugCheck, STOP: 0x0000000A (0xC0000000, 0xD0000002, 0x00000000, 0x80817077))

thank you very much to both.
i'll check the solutions and i'll keep you two posted about the result.

Thanks again.
Best Rgrds.

Ger.-