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Driver packaging

Darrell Porter_1
Occasional Visitor

Driver packaging

I'd like to know why HP would even remotely think I had floppies in my building, much less in my office. I'd like to know why the drivers for a NIC need InstallShield to uncompress them.

All I need are NIC drivers for Windows 2000 for lp1000r's. I don't need 2 floppies full of unneccesary stuff!
why do they make it so hard to get here?
3 REPLIES
CA538024
Honored Contributor

Re: Driver packaging

Hi Darrell,

Please post this question in the appropriate section of the Business Customer Discussion Groups. Here's a link to the home page for these forums:

http://forums.itrc.hp.com/cm/1,,2,00.html

If your product doesn't appear in these forums, try the ITRC forums:

http://forums.itrc.hp.com/cm/

If all else fails, here's a web site to help you find support for your product:

http://h20000.www2.hp.com/bizsupport/TechSupport/CallHP.jsp

Thanks for your post. Take care,

Kathy
Forum Administrator
Darrell Porter_1
Occasional Visitor

Re: Driver packaging

I felt this was an appropriate place. It is not so much a driver issue as an issue of how HP packages drivers on an on-going basis. I feel HP would choose a standard, non-GUI-based, package for all drivers and software downloads for a particular platform. This packaging method would be as unintrusive as possible and not require the user to have additional, previously unmentioned resources available (such as floppy diskettes).

I feel this is a "general usage, feedback and help" issue.

Darrell
why do they make it so hard to get here?
CA538024
Honored Contributor

Re: Driver packaging

Hi again Darrell,

I can understand why you want this post in the "general feedback" area... I have forwarded your suggestions to the driver folks. Thanks for taking the time to post your feedback. I appreciate it.

Kathy